Overview
Looking for full-time work (8 hours/day)
at $5.20/hour ($1,000.00/month)
Bachelors degree
Last Active
June 28th, 2026 (yesterday)
Member Since
September 16th, 2025
Profile Description
With over a decade of experience in customer service and technical support, I have built a strong career across diverse industries including banking, travel, food delivery, consumer technology, and digital events. I began my career as a Customer Care Representative at The Results, Inc., handling money transfer transactions, customer enrollment, and fraud concerns. I then expanded into travel services at WNS Global Services, assisting clients with reservations and online bookings.
At TaskUs and later Conduent, I provided live chat support, resolving customer issues ranging from food delivery concerns to troubleshooting software and hardware problems. In Microsourcing, I advanced from Digital Support Associate to Tier 2 Support, managing technical inquiries, resolving escalations, and supporting digital event platforms. My work involves issue triage, client communication, and collaboration with operations teams to ensure seamless event delivery.
Across all roles, I have demonstrated strengths in problem-solving, multitasking, and customer relations. My background highlights adaptability, technical troubleshooting, and effective communication—qualities that make me well-suited for roles requiring both customer service expertise and technical support skills.
Top Skills
I have hands-on experience with Freshdesk, both as a support agent and in an admin role. I used the platform to manage tickets, handle customer escalations, and maintain canned responses, ensuring efficient communication and resolution of customer issues.
Customer Support » Email Support
Experience: 2 - 5 years
I have extensive experience in email and ticket support. I’ve worked with platforms such as Zendesk and Freshdesk, handling both Tier 1 and Tier 2 tickets, resolving escalations, and ensuring efficient communication with customers. My background includes providing real-time assistance through email, and support portals.
Customer Support » Technical Support
Experience: 2 - 5 years
I have solid experience in technical support, providing troubleshooting for software, hardware, and mobile devices through chat and email. My work includes assisting users with login access, browser settings, platform modules, and billing issues, while escalating complex cases to higher-level support when needed.
Other Skills
Customer Support » Chat Support
Experience: 2 - 5 years
I have extensive experience in chat support, assisting customers with a wide range of concerns including troubleshooting software and hardware issues, billing and purchase inquiries, and live order support. My background includes providing real-time assistance through live chat with strong skills in problem-solving, technical troubleshooting, and delivering excellent customer service.
Office and Administration » Data Entry
Experience: 6 months - 1 year
During my tenure with Microsourcing we're being assigned back office tasks, most of the time data entry. My experience with data entry has taught me to become more accurate when entering data
Basic Information
- Age
- 35
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Alfonso, Cavite
- Tests Taken
- IQ
- Score: 102
- DISC
- Dominance: 37%
- Influence: 5%
- Steadiness: 22%
- Compliance: 36%
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“My business would not be able to go forward if it was not for them”
Gaurab - Adhikari
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