General Virtual Assistant

Provided professional email and chat support by responding to customer inquiries, resolving concerns, and delivering excellent customer service.

Managed social media communities by responding to comments and messages, moderating discussions, engaging with followers, and maintaining a professional brand presence.

Provided reliable administrative support by managing calendars, emails, documents, scheduling, file organization, and other day-to-day business operations.

Handled customer email inquiries by providing timely responses, resolving concerns, following up on requests, and maintaining professional communication.

Accurately entered, updated, and organized data using Google Sheets and Microsoft Excel while maintaining accuracy, confidentiality, and attention to detail

Managed business inboxes by organizing emails, prioritizing important messages, scheduling follow-ups, and ensuring efficient communication.

Created visually appealing Canva designs for social media posts, promotional materials, presentations, marketing graphics, and branding content.

Utilized Google Gemini to support research, writing, idea generation, and workflow efficiency while completing administrative and creative tasks.

Experienced in supporting e-commerce operations, including product listing, order processing, customer service, and data entry. Familiar with online marketplace workflows and able to learn new platforms quickly while maintaining accuracy and excellent customer support.

Edited and enhanced images by adjusting colors, lighting, cropping, and improving overall quality to create clean and professional visuals.

I have experience with Shopify product listing, including adding product information, titles, descriptions, images, and organizing product details. I’m also comfortable using Google Sheets and AI tools, and I’m a fast learner who can follow detailed instructions.

Used Adobe Lightroom to enhance photos through color correction, exposure adjustments, retouching, and image optimization.

Used ChatGPT to assist with content creation, customer support, research, email drafting, brainstorming ideas, and improving productivity.

Managed appointment scheduling using Calendly by organizing meetings, coordinating availability, sending reminders, and preventing scheduling conflicts.

Managed Facebook and Instagram pages using Meta Business Suite by scheduling posts, responding to messages, monitoring engagement, and tracking page activity.