IT Infrastructure & Microsoft 365 Specialist

Server Administration: Proficient in the deployment, configuration, and maintenance of Windows Server 2016/2019/2022, including role-based access control and performance tuning. Identity Management: Extensive experience managing Active Directory (AD), including user/group management, organizational units (OUs), and complex Group Policy Object (GPO) design and implementation. Automation & Scripting: Skilled in using PowerShell to automate routine tasks, bulk user updates, log analysis, and system monitoring, significantly reducing manual effort. Infrastructure & Virtualization: Experience managing physical hosts and virtual machines within VMware vSphere and Hyper-V environments, including VM provisioning and resource allocation. Backup & Recovery: Implemented and managed backup solutions ( Veeam, Windows Server Backup) and developed/tested disaster recovery plans to ensure business continuity (RTO/RPO). Security & Compliance: Responsible for patch management, antivirus deployment, firewall configuration (Windows Defender), and auditing systems to meet compliance standards. Troubleshooting: Strong analytical skills for diagnosing system errors, network connectivity issues, and application conflicts, ensuring 99.9% uptime for critical services.

User & Domain Management: Administration of user accounts, organizational units (OUs), and group-based licensing. Management of domain verification, email routing, and MX record configurations. Security & Access Controls: Implementation of 2-Step Verification (2SV/MFA), SSO integration with third-party identity providers, and Context-Aware Access policies. Management of OAuth app allowlisting/blocklisting. Gmail & Email Security: Configuration of email routing, compliance rules, and content compliance filters. Experience with anti-spam/phishing controls and email quarantine management. Drive & Docs Collaboration: Architecture of shared drive structures, data migration from network drives to Google Drive, and management of file sharing permissions (internal/external). Mobile Management: Experience with Google Endpoint Management (part of Workspace) or integration to secure company data on iOS/Android devices. Google Vault & Compliance: Management of retention rules, holds, and eDiscovery searches for Gmail, Drive, and Chat data to meet legal and regulatory compliance requirements. Automation & Reporting: Google Apps Script and the Admin SDK API to automate user provisioning, generate custom reports, and streamline administrative workflows.

Tenant Administration: Comprehensive management of M365 tenants, including license assignment, domain management, service health monitoring, and secure configuration baselines. Identity & Security (Entra ID): Implementation of Conditional Access policies, Multi-Factor Authentication (MFA), and Privileged Identity Management (PIM) to enforce Zero-Trust security models. Exchange Online: Administration of mail flow rules, anti-phishing policies, shared mailboxes, distribution groups, and migration of mailboxes from on-premises Exchange. SharePoint & OneDrive: Architecture of modern SharePoint Online sites, hub-site associations, and OneDrive for Business redirection. Management of external sharing settings and permissions. Teams Collaboration: Configuration of Teams policies (meetings, messaging, and live events), management of Teams lifecycle, and governance of Microsoft 365 Groups. *Endpoint Management (Intune): Experience with Mobile Device Management (MDM) and Mobile Application Management (MAM) for securing corporate data on company owned devices. Automation with PowerShell: Proficient in using the Microsoft Graph PowerShell SDK and Exchange Online PowerShell modules for bulk user operations, reporting, and automated license management. Compliance & Governance: Familiarity with Microsoft Purview (compliance portal), including retention labels, eDiscovery, Data Loss Prevention (DLP) policies, and audit log investigations.

End-User Support: Provide Tier I/II/III support for 500+ users via phone, email, chat, and remote desktop tools, maintaining 95% satisfaction rating. Hardware Troubleshooting: Diagnose and repair issues with desktops, laptops, printers, and mobile devices, including component replacement and peripheral configuration. Software & OS Support: Proficient in troubleshooting Windows XP/7/10/11, macOS, and common business applications (Microsoft 365, Google Workspace, VPN clients, ERP systems). Network Troubleshooting: Basic to intermediate network diagnostics including TCP/IP, DNS, DHCP, Wi-Fi connectivity issues, and VPN connectivity. Ticketing Systems: Experienced with ServiceNow/Jira/Zendesk/ Freshdesk/Zohodesk/Hesk for incident management, prioritization, SLA adherence, and documentation. Active Directory & User Management: User account creation, password resets, group membership modifications, and access permission management. Remote Support Tools: Skilled in using TeamViewer/AnyDesk/Remote Desktop/Splashtop/Zoho to resolve issues for remote and hybrid workers. Knowledge Management: Creation and maintenance of internal knowledge base articles and user-facing documentation to reduce recurring tickets.

Brand Management: Creation and management of Brand Kits to ensure consistent use of logos, colors, and fonts across all organizational collateral. Template Design: Development of reusable templates for social media posts, presentations, newsletters, and marketing collateral, enabling team-wide brand consistency. Content Creation: Design of engaging static and animated graphics for various platforms including Instagram, LinkedIn, Facebook, YouTube thumbnails, and website assets. Multimedia Design: Experience creating short form animated videos using Canva's video editor, adding transitions, stock footage, and audio tracks. Print Design: Preparation of print-ready materials including business cards, flyers, brochures, and event signage with proper bleed and resolution settings. Collaboration & Teams: Management of Canva Teams environments, including folder organization, asset sharing, comment/review workflows, and permission settings. Magic Studio Tools: Proficient in using Canva's AI-powered features (Magic Write, Magic Eraser, Background Remover) to streamline design workflows and enhance creativity.

WinForms Development: Extensive experience designing and implementing Windows Forms applications using VB.NET, including custom controls, interfaces, and complex user controls. Database Integration: Proficient in connecting WinForms applications to relational databases using ADO.NET, Entity Framework (EF6/Core), and LINQ for efficient data retrieval and manipulation. Reporting & Data Visualization: Implementation of reporting solutions using Crystal Reports, Microsoft Report Viewer (RDLC), and third-party controls (Telerik, DevExpress) for data grids and charts. Object-Oriented Programming (OOP): Strong understanding of OOP principles (encapsulation, inheritance, polymorphism) applied to WinForms development for maintainable, reusable code. Event Handling & Multithreading: Skilled in managing complex event-driven architectures and implementing BackgroundWorker, Task Parallel Library (TPL) , and async/await patterns to maintain UI responsiveness during long-running operations. Legacy Migration: Proven experience upgrading legacy VB6 and VBA applications to modern VB.NET WinForms, preserving business logic while improving security, performance, and maintainability. Deployment & Packaging: Proficient in creating installation packages or msi using ClickOnce, InstallShield, or Visual Studio Setup Projects for streamlined application distribution and updates. Error Handling & Logging: Implementation of comprehensive try-catch-finally error handling and logging frameworks (log4net, NLog) for production support and debugging.

Record Management: Proficient in creating and managing all standard DNS record types (A, AAAA, CNAME, MX, TXT, SRV, PTR, NS) to support mail flow, web services, and application functionality. Zone Administration: Experience configuring and maintaining primary, secondary, and stub zones, including zone transfers (AXFR/IXFR) and notification settings. Active Directory Integration: Deep understanding of DNS requirements for Active Directory, including SRV record registration, secure dynamic updates, and integration with domain controllers. Troubleshooting & Diagnostics: Skilled in using tools like nslookup, dig, tracert, and ping to diagnose resolution failures, propagation delays, and misconfigurations. Security Hardening: Implementation of DNS security best practices including DNSSEC configuration, response rate limiting (RRL), and restriction of zone transfers to authorized servers. Cloud DNS Management: Experience managing DNS in cloud environments including Azure DNS, Google Cloud DNS, and third-party providers like Cloudflare, Name.com, Namecheap, Hostgator and GoDaddy.

Photo Retouching & Enhancement: Expert in skin retouching, object removal, frequency separation, dodging/burning, and color correction to produce flawless images. Compositing & Montage: Skilled in combining multiple images seamlessly using advanced layer masking, blending modes, and selection techniques (pen tool, channels, refine edge). Digital Painting & Illustration: Experience creating original digital artwork using brushes, custom shapes, and tablet integration for illustrative projects. Typography & Text Effects: Proficient in creating eye-catching text treatments, logos, and typographic layouts with layer styles, warping, and custom fonts. Color Management: Deep understanding of color theory, curves, levels, HSL adjustments, and working in appropriate color spaces (RGB for digital, CMYK for print). Layer Mastery: Advanced proficiency with layer masks, adjustment layers, smart objects, and blending modes for non-destructive editing workflows. Selection Techniques: Expertise in using pen tool, quick mask, color range, channels, and refine edge for precise selections of complex subjects (hair, fur, transparent objects). Automation & Efficiency: Experience creating and using actions, droplets, and batch processing to streamline repetitive tasks and improve workflow efficiency. File Preparation: Skilled in preparing files for various outputs—web (optimized JPEG/PNG/SVG), print (CMYK, bleed, resolution requirements), and video/stills.

T-SQL Development: Advanced proficiency in writing complex stored procedures, functions, triggers, and views to support application functionality and reporting needs. Query Optimization & Performance Tuning: Skilled in analyzing query execution plans, identifying bottlenecks, and optimizing indexes. Database Administration (DBA): Experience managing SQL Server instances including installation, configuration, security management (user/role permissions), and patch management. Backup & Recovery: Implementation and testing of comprehensive backup strategies to meet defined objectives. Experienced with point-in-time recovery and disaster recovery scenarios. High Availability & Disaster Recovery (DR): Configuration and management of Always On Availability Groups, database mirroring, log shipping, and replication to ensure 24/7 availability. Index Management: Proficient in analyzing index fragmentation, implementing maintenance strategies (rebuild/reorganize), and identifying missing or unused indexes. Integration Services : Development of ETL packages for data import/export, transformation. Reporting Services (SSRS): Creation and deployment of paginated reports, dashboards, and subscription-based report distribution for business stakeholders. Analysis Services (SSAS): Experience designing tabular and multidimensional cubes for business intelligence and analytical reporting. Security & Compliance: Implementation of row-level security, dynamic data masking, and transparent data encryption to meet regulatory compliance (GDPR, HIPAA).

Routing & Switching: Configuration and management of VLANs, and static routing on enterprise-grade switches and routers (Cisco, HP/Aruba, Dell). Firewall & Security: Implementation and maintenance of firewall rules, VPNs (site-to-site and client-based), ACLs, and NAT policies on platforms including pfSense, FortiGate, SonicWall. Wireless Networking: Design and deployment of wireless infrastructures including access point placement, controller configuration, SSID management, and security (WPA2/3, 802.1X). Network Monitoring: Experience with monitoring tools (PRTG, Wireshark to proactively identify and resolve issues before they impact users. TCP/IP & Protocols: Deep understanding of the OSI model, TCP/IP stack, DNS, DHCP, HTTP/HTTPS, SMTP, SNMP, and LDAP. Network Troubleshooting: Proficient in using diagnostic tools including Wireshark, ping, traceroute, telnet, SSH, and netstat to isolate and resolve complex connectivity issues. LAN/WAN Architecture: Design and support of local and wide area networks including site-to-site VPN connectivity for multi-branch organizations. Documentation & Inventory: Creation and maintenance of network diagrams IP address management (IPAM), and hardware inventory tracking.

Cloud Flow Development: Design and implementation of automated workflows using triggers (scheduled, automated, instant) and actions across multiple connectors. Connector Expertise: Proficient in using pre-built connectors for Microsoft services (SharePoint, Teams, Outlook, Excel, Dataverse) and third-party applications. Experience creating custom connectors for REST APIs when pre-built options aren't available . Integration & APIs: Skilled in integrating Power Automate with external systems using REST APIs, handling JSON/XML data formats, and implementing secure authentication methods. Approval Workflows: Design of complex approval processes (sequential and parallel) that route requests to appropriate stakeholders and track outcomes . Error Handling & Monitoring: Implementation of robust error checking, retry policies, and notification mechanisms to ensure flow reliability. Proficient in monitoring flow runs and troubleshooting failed executions . Process Analysis: Ability to analyze business processes, identify automation opportunities, and document current vs. future state workflows using process mapping tools . Solution Lifecycle Management: Experience exporting, importing, and managing flows across environments (development, testing, production) using solutions .