Medical VA, Account Specialist, Sales Agent, Billing, Customer Service

Reviewed leads in CCOC, contacted customers to close sales using Shopify, met KPIs, identified customer needs, followed up on declined transactions, and tracked customer data in Smartsheet.

Managed utility vendor accounts for commercial and residential properties, communicated with vendors and clients, retrieved and verified invoices, maintained online accounts, updated spreadsheets, and ensured client data confidentiality.

Sprint and T-Mobile Account Handled customer calls to address inquiries, resolve issues, promote new devices and plans, provide product information, troubleshoot technical problems, and ensure customer satisfaction.

Assisted buyers and sellers with inquiries, orders, returns, and product details, resolved issues, supported product listings and ensured a positive customer experience.

Handled inbound and outbound communications to assist with flight bookings, changes, refunds, and payments; provided travel guidance, ensured accurate booking entries, and updated customer information.

Verified active Medicaid coverage through state systems and ensured accurate client information. Reviewed and processed client discharge documentation within established timelines. Ensured all discharge records were complete, signed and accurately entered into electronic health record systems. Maintained accurate client documentation and uploaded required records into health information systems. Ensured compliance with privacy regulations and applicable healthcare standards (e.g., HIPAA).