Healthcare Virtual Assistant, Property Account Specialist, Sales Agent, Billing

Supported the sales process by qualifying leads, engaging prospective customers, managing follow-ups, and guiding orders through invoicing to completion. Maintained accurate customer records in Smartsheet while consistently meeting sales KPIs and delivering a seamless customer experience.

Provided administrative support to healthcare providers by verifying insurance eligibility, managing patient records, processing clinical documentation, submitting PAS requests, and ensuring compliance with HIPAA and healthcare regulations.

Provided account management and administrative support for commercial and residential properties by coordinating with utility vendors, managing billing and account inquiries, verifying utility invoices, maintaining accurate customer records, and ensuring timely, compliant, and efficient utility account operations.

Provided customer support for eBay buyers and sellers by handling inquiries related to products, orders, shipping, returns, and exchanges through phone, email, and chat. Assisted sellers with product listings, descriptions, pricing, and image uploads while resolving customer concerns to ensure a positive shopping experience and high customer satisfaction.

Delivered customer support for Sprint/T-Mobile by assisting customers with account inquiries, technical troubleshooting, billing concerns, and service plan recommendations. Built strong customer relationships by resolving issues efficiently, educating customers on products and services, and ensuring a high level of customer satisfaction.

Delivered airline reservation and sales support by assisting customers with flight bookings, itinerary modifications, ticket payments, and travel documentation requirements. Recommended the best flight options based on customer needs while maintaining accurate booking records and providing a seamless, customer-focused travel experience.