Mark
Virtual Assistant • Senior CSR Specialist • IT Support
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $6.66/hour ($1,280.00/month)
Bachelors degree
Last Active
June 28th, 2026 (yesterday)
Member Since
May 8th, 2025
Profile Description
Detail-oriented and performance-driven Senior Customer Service Specialist with over 6 years of experience in live chat and
as a Subject Matter Expert, having trained and mentored over 150 agents and consistently exceeded KPIs in CSAT, QA, and efficiency. Adept at managing multiple chats and
support workflows.
Top Skills
Customer Support » Email Support
Experience: 5 - 10 years
I can process 100+ emails a day
Customer Support » Chat Support
Experience: 5 - 10 years
Can handle 4-5 chats simultaneously while providing the best resolution possible
Other Skills
Office and Administration » Microsoft Power Point
Experience: 5 - 10 years
Office and Administration » Microsoft Word
Experience: 5 - 10 years
Office and Administration » Emotional Intelligence
Experience: 5 - 10 years
Very good at handling irate customers
Office and Administration » Problem Solving
Experience: 5 - 10 years
I can handle complex customer concern/issues
Office and Administration » Microsoft Excel
Experience: 5 - 10 years
Basic Information
- Age
- 27
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Batangas, Batangas
- Tests Taken
- IQ
- Score: 112
- DISC
- Dominance: 25
- Influence: 32
- Steadiness: 27
- Compliance: 16
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
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