Lovely

Sales Operations & QA Specialist | Audit & Accounting | Workforce Management | P

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Overview

Looking for full-time work (8 hours/day)

at $3.36/hour ($640.00/month)

Bachelors degree

Last Active

June 13th, 2026 (8 days ago)

Member Since

May 2nd, 2025

Profile Description

I help businesses improve accuracy, efficiency, and process compliance across sales operations, workforce management, and customer support. I specialize in maintaining clean data, structured workflows, and consistent execution to ensure teams perform effectively.

Experienced in Sales Operations, QA, Real-Time Workforce Management, Customer Service, and Accounting & Audit. I support fast-paced teams by monitoring performance, tracking leads, validating CRM data, and ensuring accurate execution of daily operations.

Skilled in identifying process gaps, maintaining data integrity, and improving efficiency through structured reporting and analysis. Reliable, detail-oriented, and focused on delivering consistent, high-quality results.

CORE SKILLS
1. Sales Operations & QA
-Process compliance, CRM monitoring, performance tracking, activity review
2. Customer Service
-Customer support, issue resolution, and sales assistance
3. Workforce Management
-Real-time monitoring, scheduling coordination, reporting, and analysis
4. Accounting & Audit
-Reconciliation, inventory checks, monitoring, and incident reporting
5. Administrative Support
-Email handling, documentation, and virtual assistance tasks

TOOLS
GoHighLevel (GHL) | Aircall | Slack | Google Workspace | Microsoft Office | NICE CXone | Genesys | Amazon Connect | UKG (Kronos) | IEX | CRM Platforms

WHY CLIENTS HIRE ME
Strong experience in Sales Operations, Customer Service, and Workforce Management
Proven ability in process enforcement, data accuracy, and operational control
Skilled in tools like GHL, Aircall, Slack, and Google Workspace
Highly detail-oriented with strong focus on structure and consistency
Reliable, fast learner, and able to adapt to different business environments

**I am committed to helping businesses improve operational efficiency, maintain accuracy, and ensure consistent execution across teams. I bring structure, reliability, and attention to detail to every task I handle.

Top Skills

Customer Support » Customer Service

Experience: 1 - 2 years

With a solid foundation in customer service, I have consistently managed high call volumes, efficiently resolved customer issues, and enhanced satisfaction through effective communication and a keen understanding of customer needs. My experience includes creating customer interest, converting inquiries into successful sales, responding to inquiries about products and services, handling complaints, and ensuring customer satisfaction by effectively addressing their concerns.

Human Resources » Workforce Management

Experience: 2 - 5 years

I optimize our operational efficiency by managing staffing and resources. This involves constantly monitoring real-time data to make sure we're always on track. I create and adjust schedules, generate reports, and analyze key performance indicators to identify areas of improvement. I am also presenting data-driven recommendations to both our clients and operations team, so we can align our workforce strategies with business objectives and keep improving our service.