Assistant PropertyManager / & Reservations Specialist / Customer Service Represent

Oversee daily operations of residential communities, including leasing, resident relations, maintenance coordination, and administrative support. Ensure smooth move-ins and move-outs, enforce community policies, and maintain accurate records while delivering exceptional service to residents and vendors.

Delivered high-quality support by addressing customer inquiries, resolving issues efficiently, and ensuring a positive experience across phone, email, and chat channels. Focused on empathy, accuracy, and timely resolution.

Managed and nurtured client relationships by providing consistent support, addressing concerns proactively, and ensuring client satisfaction through clear communication, timely follow-ups, and personalized service.

Conducted outbound calls to potential clients to generate leads, schedule appointments, and gather key information. Communicated value propositions clearly, handled objections professionally, and supported sales pipeline growth.

Provided timely and professional responses to customer inquiries via email, resolving issues related to orders, accounts, and product information while ensuring customer satisfaction and maintaining accurate records of interactions.

Accurately entered, updated, and maintained data in company systems and databases. Ensured data integrity, handled confidential information with care, and supported administrative tasks to streamline operations.