Raymart
Customer Service Strategy | Training Specialist
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $4.99/hour ($960.00/month)
Bachelors degree
Last Active
April 10th, 2026 (78 days ago)
Member Since
April 12th, 2025
Profile Description
Proven track record of leading customer-facing and back-office teams in a UK financial account. Specialized in handling sensitive financial concerns, coaching agents on tone and clarity, and supporting customers in vulnerable circumstances to achieve financial recovery.
Top Skills
Professional Services » Management Services » Administrative Management
Experience: 6 months - 1 year
Experienced in managing merchant relations, legal documentation, and financial monitoring. I specialize in handling live phone and email support for contract approvals and payout schedules, while proactively auditing account transactions to resolve discrepancies and ensure seamless payment processing.
Customer Support » Customer Service
Experience: 5 - 10 years
8 years of experience handling and resolving complex financial customer concerns for the UK's biggest bank on and off the phone.
Coaching » Training and Development
Experience: 2 - 5 years
Over 4 years of experience designing and delivering communication and process training programs for BPO teams in banking and collections.
Other Skills
Project Management » Process Improvement
Experience: 2 - 5 years
Identified communication and process gaps, and collaborated with stakeholders to roll out changes that improved efficiency and CX.
Design » Graphic Design » Instructional Design
Experience: 2 - 5 years
Created learning materials, call simulations, and e-learning modules tailored to both new hires and tenured agents.
Office and Administration » Team Leadership
Experience: 1 - 2 years
Led a team of trainers supporting high-performing collections teams, with a focus on coaching, feedback, and continuous improvement.
Basic Information
- Age
- 33
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Santa Maria, Bulacan
- Tests Taken
- IQ
- Score: 131
- DISC
- Dominance: 27%
- Influence: 17%
- Steadiness: 29%
- Compliance: 27%
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
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