Customer Service Associate / Real Estate VA

Handled inquiries from prospective tenants via phone and email, providing prompt and accurate information. Assisted with property showings and guided applicants through the rental process, ensuring a smooth experience. Processed rental applications efficiently using Appfolio software. Collaborated closely with team members to support seamless operations and maintain a high standard of service.

Customer support encompasses services provided to assist customers with their inquiries, issues, or needs related to products or services. It aims to resolve problems, offer guidance, and enhance overall customer satisfaction through various channels such as phone, email, chat, and in-person interactions.

Resolve issues, ask questions, or provid help with products or services in real-time through direct, verbal communication with a support representative. Offers personalized guidance and immediate feedback, making it effective for addressing complex or urgent matters.

Email support involves providing assistance via email. Users can send inquiries, report issues, or request help, and receive detailed responses from support teams. This method allows for thoughtful, written communication and documentation of interactions, though it may lack the immediacy of phone support.

Ability to effectively communicate verbally in English. It involves articulating thoughts clearly, understanding and using vocabulary and grammar correctly, and engaging in conversations with fluency and confidence. This skill is crucial for effective interpersonal communication, professional interactions, and global engagement.