Jonathan

Email Support Specialist

70 ID PROOF
Verified
With Timeproof
contact
mark as hired

Overview

Looking for full-time work (8 hours/day)

at $4.22/hour ($818.18/month)

Associates degree

Last Active

May 16th, 2026 (22 days ago)

Member Since

February 24th, 2025

Profile Description

I am detail-oriented and organized person. I have an experience as Clerk Encoder which is responsible for accurately inputting, updating, and maintaining data in digital systems. Ensures data integrity, confidentiality, and efficiency in clerical and administrative tasks. Supports the organization's records management and documentation processes. Skilled in data entry software, MS Office (Excel, Word), and database management.

Currently, I am working as email support specialist (Tier 2). I am responsible in handling customer inquiries, complaints, disputes, chargeback, fraud, escalations and complex requests via email. Ensures timely, professional, and accurate responses while maintaining customer satisfaction and upholding company policies.

In any case you would require me to learn a specific program, I am confident that you wouldn't spend a long time training me. In fact, I might as well learn it myself, like most programs that I know now. I can assure you that I can easily adapt to any sort of training or program that the job requires me to. I'm a person that requires minimum supervision once I've learned the ropes.

Top Skills

Experience: 2 - 5 years

Experience: 2 - 5 years

-Managed and prioritized support tickets within Zendesk -Updated ticket statuses and ensure proper documentation -Responded to customer inquiries via email and chat -Met response time and resolution time SLAs -Participated in every inhouse training sessions to enhance support skills

Experience: 2 - 5 years

Other Skills

Experience: Less than 6 months

Experience: Less than 6 months

Experience: Less than 6 months

Experience: 1 - 2 years

-Prepared monthly branch reports using Microsoft Office Suite -Entered and updated data accurately into company databases and systems -Organized and filed physical and digital documents for easy retrieval -Coordinated with different departments to ensure proper documentation -Cross-checked encoded data and identified discrepancies -Handled confidential plans, budgets, and customer information with discretion -Verified details of transactions, including amounts, customer/vendor information, and invoice references, before encoding

Basic Information

Age
26
Gender
Male
Website
Sign Up with Pro Account to View
Address
Davao City, Davao del Sur
Tests Taken
IQ
Score:  112
DISC
Dominance: 22
Influence: 7
Steadiness: 31
Compliance: 40
English
C2(Advanced/Mastery)
Government ID
Sign Up with Pro Account to View

“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”

Tyler Gies

SEE MORE REAL RESULTS

“The more I stepped away from it, the more successful our Chanel became!”

- Jim Orr

Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".

It DOES NOT indicate skill level.

ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.

It's intended to help employers know who they're talking to is real, and not a fake identity.

Read More »