IT Support Specialist and Operations

- Handled level 1/2 IT support tickets via remote desktop tools, troubleshoot issues related to Windows/Mac environments, Microsoft Office 365, Google Workspace, networking (wired & Wi-Fi), and industry-specific third-party applications. - Managed IT assets, subscriptions, software licenses, server credentials, vendor accounts, and other critical resources to ensure accurate systems and documentation. - Collaborated with IT operations to solve technical challenges, improve processes, and ensure seamless operations. - Implemented IT security, best practices, policies, guidelines, backup, and data privacy protocols. - Created technical documentation, including SOPs, system reports, and operational procedures, to enhance communication and ensure standardized processes.

Experienced in AWS with a focus on IAM for user and permissions management, EC2 for scalable compute resources, WAF for web application security, CloudWatch for monitoring and log management, Route 53 for DNS routing and management, VPC for network isolation and security, and CloudFront for content delivery optimization. Skilled in deploying and utilizing these features to enhance infrastructure performance, security, scalability, and implement cost optimization measures.

Experienced in providing administrative support, including managing schedules, organizing meetings, preparing documents and presentations.

Experienced in managing and optimizing Google Workspace, including setting up and configuring user accounts, managing permissions, creating and organizing Google Drive folders, setting up Google Meet and Calendar for team collaboration, and troubleshooting issues related to Gmail, Docs, Sheets, and other Workspace tools.

Experienced in using ClickUp for task management, project tracking, and team collaboration.

Experienced in inbox management, including creating and organizing filters, labels, and folders for efficient email sorting, setting up automatic replies, and managing email forwarding and prioritization.

Experienced in managing DNS settings across platforms such as GoDaddy, DotPH, and Cloudflare, including domain/email forwarding, record configuration (A, CNAME, MX, TXT), and proper domain connectivity and SSL integration.