Helpdesk

I have been working since 2018 and have had the opportunity to collaborate with a diverse range of people across different age groups. Currently, I am part of the frontline team at our institution, where I frequently interact with individuals, addressing their concerns to the best of my ability. My role involves engaging with parents, students, and external clients. I am readily available to assist with their needs and concerns, whether in person, via email, or through other communication platforms used by the school.

I have experience teaching preschool, having served as a lead teacher at a progressive school for two years. Initially, I taught in-person, but when the COVID-19 pandemic occurred, we transitioned to online teaching. During this time, we utilized platforms such as Google Classroom, Zoom, and the Seesaw app for lessons. Additionally, I created worksheets to support my students' learning and development.

As a psychology graduate and a mental health practitioner, I have gained valuable experience working as a Guidance Associate. In this role, I guide clients in exploring solutions to their concerns and provide ongoing support whenever they need it. I conduct routine interviews and counseling sessions, ensuring that I stay aligned with their progress and adjust interventions as necessary to best meet their needs.

I am currently working as a Helpdesk Support, assisting parents, students, and external clients. In this role, I manage the school's email and various social media platforms, responding to any concerns or requests in a timely and efficient manner

I am currently working as a Helpdesk Support, assisting parents, students, and external clients. In this role, I manage the school's email and various social media platforms, responding to any concerns or requests in a timely and efficient manner