Overview
Looking for full-time work (8 hours/day)
at $4.32/hour ($832.00/month)
Bachelors degree
Last Active
October 1st, 2024 (633 days ago)
Member Since
October 1st, 2024
Profile Description
I have 12 years of experience in customer support. I did telco and solar industries. I have collections and escalations background, and I am familiar with various ticketing systems. I am adaptable and passionate; I bring a team-first attitude to work; and I am highly trainable.
Top Skills
Marketing » CRM » Salesforce
Experience: 2 - 5 years
Proficient in Salesforce, whether it's mobile or web.
Customer Support
Experience: 10+ years
Provided support for Telstra, the top telco in Australia. I was a collections specialist as well as a fraud specialist. I moved to SunPower, a solar company in the USA. I was an escalation specialist. I was an escrow support and I did scheduling too.
Customer Support » Technical Support
Experience: 5 - 10 years
Assisted customers with solar system trouble shooting. Provided assistance to Technicians and Installers in activating systems.
Other Skills
Real Estate » Title Escrow
Experience: 6 months - 1 year
Aided escrow specialist and supporting escrow coordinator during new homes acquisition.
Cloud Services » AWS
Experience: 1 - 2 years
The tool is integrated to Salesforce and I have equal competency in this tool as Salesforce.
Office and Administration » Calendar Management » Scheduling
Experience: 1 - 2 years
I worked closely with technicians during truck-roll. I have used Skedulo to schedule and dispatch technicians for site visit.
Basic Information
- Age
- 36
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Tests Taken
- None
- Government ID
- Sign Up with Pro Account to View
“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”
Tyler Gies
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