Arman
Experienced Customer Service & Technical Support Specialist with 8+ years of BPO
Verified
Overview
Looking for any work (8 hours/day)
at $4.98/hour ($960.00/month)
Bachelor's degree
Last Active
June 18th, 2026 (6 days ago)
Member Since
August 9th, 2024
Profile Description
I am a customer service and technical support professional with more than 8 years of experience supporting customers in the technology, telecommunications, and healthcare industries. Throughout my career, I have handled customer inquiries, technical troubleshooting, account management, billing concerns, and escalations through phone,
My experience includes working as an Xbox Tier 2 Technical Support Specialist, where I resolved advanced technical issues involving consoles, connectivity, account access, and software updates. I also have extensive experience in healthcare customer support, assisting patients with prescription orders, insurance inquiries, and online pharmacy services while maintaining strict HIPAA compliance.
I am highly skilled in customer communication, problem-solving, CRM platforms such as Salesforce and Zendesk, and delivering exceptional customer experiences. I am reliable, adaptable, and committed to helping businesses improve customer satisfaction and operational efficiency.
Top Skills
Professional Services » Management Services » Customer Support Management
Experience: 2 - 5 years
Provided exceptional customer assistance through phone, email, and chat by resolving inquiries, addressing concerns, troubleshooting issues, and ensuring a positive customer experience while maintaining high satisfaction standards.
Customer Support » Technical Support
Experience: 2 - 5 years
Provided technical assistance to customers by diagnosing and resolving hardware, software, account, and connectivity issues while delivering clear guidance and ensuring customer satisfaction.
Customer Support » Healthcare
Experience: 2 - 5 years
Provided customer support for healthcare and pharmacy services, assisting with prescription orders, insurance inquiries, account concerns, and online platform navigation while ensuring accuracy and HIPAA compliance.
Other Skills
Office and Administration » Travel Management
Experience: 1 - 2 years
Assisted customers with flight reservations, itinerary changes, booking inquiries, travel policies, and issue resolution while providing excellent customer service and ensuring a smooth travel experience.
Basic Information
- Age
- 36
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Liloan, Cebu
- Tests Taken
- None
- Government ID
- Sign Up with Pro Account to View
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