Jetro
Shopify Virtual AssistantE-commerce Operations & Customer Support Specialist
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $2.82/hour ($545.44/month)
Bachelors degree
Last Active
July 21st, 2026 (2 days ago)
Member Since
August 5th, 2024
Profile Description
I mainly work with Shopify and eCommerce stores, handling day-to-day operations such as order processing and fulfillment coordination, shipment tracking, product listing and optimization, light theme and store updates, and customer support. I’m very hands-on with store operations and used to keeping everything accurate, updated, and running smoothly behind the scenes.
I also have brief experience as a Social Media VA, mainly handling content scheduling, post publishing, and basic community engagement.
Before eCommerce, I spent 8 years in customer service with companies like JPMorgan Chase and T-Mobile, handling omnichannel support (phone, chat, and
Top Skills
Marketing » Social Media Management
Experience: 2 - 5 years
Manage social media pages by posting content, engaging with audiences, and maintaining brand presence.
Professional Services » Management Services » E-Commerce Management
Experience: 2 - 5 years
Oversee day-to-day e-commerce operations including order flow, product updates, supplier coordination, and process efficiency.
Customer Support » Customer Service
Experience: Less than 6 months
8+ years of international customer service experience handling inquiries, refunds, disputes, and escalations with a focus on fast resolution and customer satisfaction.
Other Skills
E-Commerce » Product Optimization
Experience: 2 - 5 years
Create and maintain optimized product listings with accurate details, improved structure, and conversion-focused presentation.
E-Commerce » Inventory Management
Experience: Less than 6 months
Monitor and update inventory to ensure accurate stock levels and prevent fulfillment delays.
E-Commerce » Shopify
Experience: 2 - 5 years
Experienced in managing Shopify stores including product listings, optimization, order processing, app integration, basic store maintenance, inventory updates, and basic store operations.
Customer Support » Email Support
Experience: Less than 6 months
Provide professional email support with clear communication and timely resolution of customer concerns.
E-Commerce » Amazon » Dropshipping
Experience: 2 - 5 years
Work with suppliers and platforms like AliExpress and CJ Dropshipping for sourcing, order coordination, and fulfillment tracking.
E-Commerce » Order processing
Experience: 2 - 5 years
Manage end-to-end order fulfillment including tracking, processing, refunds, and issue resolution to ensure smooth customer experience.
Basic Information
- Age
- 34
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Sogod, Southern Leyte
- Tests Taken
- IQ
- Score: 101
- DISC
- Dominance: 35%
- Influence: 37%
- Steadiness: 16%
- Compliance: 12%
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“It definitely helped transform my business and take a significant load off for me.”
Samori Coles
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