Jan

Communications & Scheduling VA | Warm Phone Support & Appointment Setting

With Timeproof

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Overview

Looking for full-time work (8 hours/day)

at $3.96/hour ($768.00/month)

Bachelors degree

Last Active

June 5th, 2026 (yesterday)

Member Since

July 6th, 2024

Profile Description

With over a year and a half of remote experience handling 60–100+ inbound and outbound calls daily, I specialize in answering calls clearly, collecting accurate customer information, creating clear notes, and ensuring no enquiry gets missed.

What I can do for your team:

• Answer incoming calls professionally and greet customers warmly
• Collect customer details (name, contact number, order info, reason for calling)
• Handle basic questions, order updates, and simple enquiries
• Create clear, actionable notes and tasks for the team• Calmly manage difficult callers while following scripts and processes
• Transfer calls efficiently to the right person when needed

Key Strengths:

• Clear, confident, and easy-to-understand phone voice
• Strong attention to detail and accurate documentation
• Calm and patient under pressure, especially with frustrated customers
• BS in Psychology background – skilled in active listening and de-escalation
• Long-term reliability from supporting my family’s retail/store operations

Why customers will feel well taken care of:

I genuinely enjoy helping people and making them feel heard. My psychology training helps me stay calm, listen carefully, and respond professionally — even during challenging calls.

Availability: Fully available during Australian business hours with stable 100 Mbps internet, quiet dedicated workspace, noise-cancelling headset, and reliable equipment. Ready to start immediately.

Top Skills

Marketing » CRM » Podio

Experience: Less than 6 months

Real Estate » Cold Calling

Experience: 6 months - 1 year

Marketing » Appointment Setting

Experience: 6 months - 1 year

Other Skills

Marketing » CRM

Experience: 6 months - 1 year

Customer Support » Sales Support » Lead Generation

Experience: 6 months - 1 year

I am highly experienced in high-volume outbound calls, script handling, and objection management. I don’t just make calls; I qualify leads with precision to ensure your acquisition team focuses only on high-value prospects. I am comfortable with CRM tools and thrive in fast-paced, goal-oriented environments.

Office and Administration » Organization

Experience: Less than 6 months

During my internship at St. Elizabeth Hospital, Inc., I efficiently managed employee files and coordinated administrative tasks. I was responsible for organizing documents, scheduling interviews, and maintaining accurate records, which ensured smooth HR operations.