I started working in the online teaching industry when I was 18. Being in a professional working environment it taught me the importance of following policies and honed me to become an accountable and responsible employee. Aside from the skill of being able to properly communicate verbally with the customer who takes the service, it also developed a good quality in me as a good employee that led me to lead a team and handle account of clients to provide quality service at the age of 21. From then on up to present, there was never an idle time for me to stop working because I have this drive to always keep myself busy. To give you a background here is a timeline of my work experience :
ESL Tutor (Apr 2018 - Jan 2019)
ESL Tutor (Sep 2019 - Jul 2023)
Account Team Leader (Oct
Customer Service Representative (Sept 2023 - present)
Sales Representative (Jan 2023 - present)
Experience: Less than 6 months
In my experience, there were targets that we need to hit in order to pass our qualification to become sales representative. Those targets include customer satisfaction on the call, upgrading their service and purchasing a new item. On my first 4 months in that job, I was able to hit and pass those targets and qualifications.
Experience: 6 months - 1 year
Being able to communicate to the customers using English should be a qualification in this job. Together with confidence and with proper handling of the customer, I am capable of being able to understand and empathize with the customer's concern and I make sure that I am knowledgeable enough to help find a solution.
Experience: 2 - 5 years
I became and educator of the English language to people with different age levels and different educational backgrounds. Communicating in the most effective way is the most important skill that is needed to attract more customers.
Experience: Less than 6 months
As a customer service representative, I also handle billing concerns with such ease. Billing concerns should be handled with great care to keep customers. As part of the billing department we find alternatives to satisfy customers with their billing concerns.
Experience: Less than 6 months
I have been participating as a Master of Ceremonies on private religious organizations as a charity work. Now, I can also bring this skill in the professional world as a voice over MC, reporter, story-teller and such.
Experience: Less than 6 months
I do voice acting for recreational activities. I have an experience as a radio broadcaster in school. I do have this excellent American accent when speaking English.
Experience: Less than 6 months
Once I get used of the job itself, I want to share those information I learned to train more people and be able to cope up in the company. I just don't want people to have a hard time catching up.
Experience: Less than 6 months
I handle few pages in a social media platform and provides an interactive written contents for the viewers and followers for them to be able to be informed about the latest updates in our organization.
“It definitely helped transform my business and take a significant load off for me.”
Samori Coles
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