I am a HIPAA-Certified Customer Service, Sales, and Lead Generation Professional with 8+ years of experience supporting U.S.-based customers and businesses in telecommunications, healthcare, and market research industries. My expertise includes customer support, outbound sales, cold calling, lead generation, appointment setting, Medicare lead qualification, billing support, and CRM management.
My core skills include:
Customer Service & Customer Support
Lead Generation & Prospecting
Cold Calling & Outbound Sales
Appointment Setting
Medicare Lead Qualification
Sales & Upselling
Billing & Account Resolution
CRM Management (Salesforce, Salesforce Customer 360, Telegence, Opus)
Data Entry & Internet Research
Google Sheets, Microsoft Excel, Canva
Zoom, Google Meet & Google Calendar
HIPAA Compliance & Data Privacy
I hold a HIPAA Privacy & Security Training Certification (Certificate ID: HIPAA
I am dependable, detail-oriented, adaptable, and committed to delivering high-quality results. I am seeking a long-term opportunity where I can contribute my customer service, sales, lead generation, and administrative support skills to help businesses grow and succeed.
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: 5 - 10 years
Experience: Less than 6 months
Experience: 5 - 10 years
Experience: 2 - 5 years
Experience: Less than 6 months
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Judy Bass
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