Ronald

I bring extensive experience in customer service, with a strong ability to handl

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Overview

Looking for full-time work (8 hours/day)

at $3.92/hour ($742.40/month)

Associates degree

Last Active

June 4th, 2026 (14 days ago)

Member Since

March 12th, 2024

Profile Description

I’m a seasoned Customer Service Professional with nearly 7 years of hands-on experience in delivering top-tier support across multiple industries. My background includes roles in voice, chat, and email support, with proven strengths in conflict resolution, customer retention, and technical troubleshooting. I’ve mastered tools like Salesforce, Medallia, and various CRM platforms, and I’m quick to adapt to new systems.
Throughout my career, I’ve consistently ranked among top performers, earning multiple recognitions such as Optus Top Agent, Business Service Champion, and the TOFU Award for Best in Customer Service. My leadership potential was acknowledged with a promotion to Communications Trainer, where I helped shape and coach new hires to meet quality and performance benchmarks. With a strong work ethic, excellent communication skills, and a passion for helping people, I’m confident in my ability to contribute value in any customer-focused team.

Top Skills

Marketing » Email Marketing » Omnisend

Experience: Less than 6 months

Proficient across all three channels, delivering consistent performance at Optus and Amazon. Handled escalations and service inquiries effectively in each format.

Customer Support » Customer Service » Conflict resolution

Experience: 5 - 10 years

Resolved complex billing and service issues, especially in telco support and collections. Known for calm, solution-focused responses even in tough customer scenarios.

Customer Support » Customer Relationship Management

Experience: 5 - 10 years

Extensive experience handling customer queries across voice, chat, and email. Maintained high CSAT scores at Amazon and Optus, showing strong relationship-building skills.