Data Analyst/ Content Moderator/ Admin & Financial Assistant

I was a Data Analyst in healthcare claims and currently a media reviewer.

Managed customer inquiries and concerns through calls, ensuring a positive and efficient experience. Provided exceptional customer service support for a retail account, handling informational inquiries, order entry, and service recovery calls. Assist customers in making informed purchasing decisions and effectively resolve any concerns or complaints that arose, contributing to a positive customer experience.

-Utilize claims processing systems to manage and track claim status and outcomes. -Verify patient information, medical services and procedures, billing codes, completeness of medical documentation and ensuring proper payment and compliance. -Identify and correct data discrepancies to prevent delays or errors in claim processing. -Collaborate with team members to resolve data-related issues and improve workflow efficiency.

- Review user reports regarding website content and apps from google play store and identify improvement in work flow and suggest solutions with client and teams. -Manage to be the team point of contact (POC) to attend and collaborate important meetings, ensuring effective dissemination of updates and reports, and provide assistance to their concerns. -Was able to earned recognition as one of the team's top performers.