Adrianne
Client Success & Operations Specialist | Wellness & Fitness
With Timeproof
Overview
Looking for part-time work (6 hours/day)
at $6.66/hour ($960.00/month)
Post-graduate degree (Masters, Doctorate, etc.)
Last Active
June 26th, 2026 (2 days ago)
Member Since
February 18th, 2024
Profile Description
Operations and client success professional specialising in wellness and fitness businesses. I have a Master's in Clinical Psychology and hands-on experience managing 60+ high-performing clients across the US, UK, Australia, and India at a remote coaching company — maintaining sub-15% churn from month one through structured check-ins, psychology-informed retention strategies, and proactive at-risk intervention.
I currently head operations at a boutique private fitness studio, where I own the full client experience end-to-end: onboarding, scheduling, communications, and systems. I build things that run cleanly and keep clients coming back.
If you're a fitness or wellness (especially mental health!) business looking for someone who understands both the operational and human side of client retention, I'd love to work with you.
Currently seeking part-time or project-based engagements — available 24–30 hours per week with overlap into US business hours.
Top Skills
Office and Administration » Email Management
Experience: 2 - 5 years
Handled all client-facing email correspondence across remote roles, including onboarding communications, check-in messages, follow-ups, and escalation responses.
Office and Administration » Calendar Management » Scheduling
Experience: 2 - 5 years
Coordinated scheduling for 60+ active clients across multiple timezones at a remote coaching company, managing bookings, rescheduling, and cancellations independently. Also manage scheduling systems at a boutique fitness studio end-to-end.
Customer Support » Customer Relationship Management
Experience: 2 - 5 years
Managed client communications across email, WhatsApp, and messaging platforms at a remote coaching company serving executives across the US, UK, Australia, and India. Consistently maintained a warm, professional tone while handling escalations, scheduling issues, and retention conversations.
Other Skills
Project Management
Experience: 2 - 5 years
Coordinated multiple concurrent workstreams across clinical placements, coaching operations, and studio management — managing timelines, documentation, and cross-functional relationships independently.
Coaching » Health And Wellness
Experience: 2 - 5 years
Applied clinical psychology principles to support behavioural change, motivation, and accountability across one-on-one coaching engagements with clients in the US, UK, Australia, and India. Background includes mental health consultation, wellness programme design, and fitness studio operations.
Office and Administration » Operation Management
Experience: 1 - 2 years
Built and manage operational systems for a boutique private fitness studio from the ground up, including SOPs, client workflows, vendor coordination, and compliance documentation. Previously standardised delivery SOPs across a multi-regional coaching team.
Basic Information
- Age
- 25
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Lipa City, Batangas
- Tests Taken
- IQ
- Score: 128
- DISC
- Dominance: 37
- Influence: 36
- Steadiness: 15
- Compliance: 12
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
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