Customer Support Rep | 5+ yrs in SaaS & healthcare | 95%+ CSAT | Proficient in S

Overview

Looking for full-time work (8 hours/day)

at $4.16/hour ($800.00/month)

Bachelors degree

Last Active

June 14th, 2026 (yesterday)

Member Since

January 8th, 2024

Profile Description

Struggling with patient scheduling, CRM follow-ups, or e-commerce order management?

I handle the operational backend—so you can focus on scaling your practice.

I’m Ruben, a Healthcare-Savvy Virtual Assistant with 5+ years of combined remote and in-clinic experience. I specialize in supporting medical, aesthetic, and wellness businesses by managing patient coordination, EMR/CRM systems, and multi-platform e-commerce.

My work directly contributes to revenue growth, higher patient satisfaction, and smoother daily operations. I don’t just complete tasks—I improve workflows.

Here’s what I’ve delivered for previous clients:

For Medical & Aesthetic Clinics:

    Managed 20–30+ daily patient appointments, reducing average wait time by 15% through proactive calendar coordination.
    Provided dedicated support for GLP-1, HRT, and PCOS program logistics and patient communication.
    Maintained 100% EMR data accuracy using Athenahealth and THQ.
    Operated e-commerce storefronts on Shopee, Lazada, and TikTok Shop, handling orders, logistics, and inventory.
    Contributed to a 12% monthly revenue increase through strategic upselling and retention follow-ups.

For Customer Support & Digital Operations:

    Resolved 80–100+ daily customer inquiries across phone, email, and chat, maintaining 95%+ CSAT.
    Reduced average issue resolution time by 15% using streamlined workflows in Salesforce, Zendesk, and Gorgias.
    Trained new tea ---------- mbers as a Subject Matter Expert, cutting ramp-up time by 20%.
    Generated 50+ qualified leads per month through targeted outreach and CRM management.
    Increased email/response efficiency by 20% by restructuring inbox and task management systems.

Core Tools & Platforms I Use Fluently:

    EMR/CRM: Athenahealth, THQ, Salesforce, Zendesk, Gorgias
    E-Commerce: Shopify, Shopee Seller Center, Lazada Seller Center, TikTok Shop
    Productivity & Comms: Google Workspace, Microsoft Excel, Slack, Zoom, Loom
    Marketing & Design: Canva, ChatGPT (for content ideation)

Relevant Certifications:

    Digital Marketing & Performance Marketing Fundamentals
    Facebook Ads Campaign Strategy (2024)
    Social Media Marketing Strategy (2024)
    SEO Strategy Training (2024)
    Canva Design Crash Course
    Effective Email Communication

Why Partner With Me?
You’ll get a proactive, detail-oriented partner who understands both healthcare operations and digital efficiency. I take ownership of the processes I manage, provide clear communication, and focus on metrics that matter to your business—whether that’s patient satisfaction, revenue, or time saved.

Ready to offload admin, coordination, and support tasks? Let’s connect. I’m prepared to start delivering high-quality, reliable support from day one.