Customer Support Specialist l E-commerce/Retail l Gaming l Six Sigma White Beltl

Overview

Looking for full-time work (8 hours/day)

at $4.15/hour ($800.00/month)

Bachelors degree

Last Active

July 2nd, 2026 (6 days ago)

Member Since

January 2nd, 2024

Profile Description

Hi, I'm April, a Customer Experience & Learning Development Specialist with 4+ years of experience in customer support, e-commerce operations, training, and process improvement.

My background in the BPO industry has equipped me with expertise in customer service, order management, issue resolution, and operational support. I have assisted global customers through email, chat, and social media while maintaining high customer satisfaction and efficient workflows.

I also specialize in creating learning and training resources, including quizzes, worksheets, assessments, SOPs, playbooks, instructional materials, Google Forms, and professional presentations.

Services:
• Customer Support (Email, Chat & Social Media)
• Customer Success & Retention
• E-commerce Operations
• Order Processing & Tracking
• SOP & Knowledge Base Creation
• Data Management & Reporting
• Training Materials & Assessments
• Presentation & Content Development

Tools: Zendesk, Shopify, NetSuite, Confluence, Meta Business Suite, Google Workspace, Excel, Canva, PowerPoint, Word, Slack, Zoom, and Microsoft Teams.

I am detail-oriented, adaptable, and committed to helping businesses improve customer experiences, streamline operations, and develop effective learning resources.