Janella

IT Helpdesk

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Overview

Looking for full-time work (8 hours/day)

at $5.71/hour ($1,088.00/month)

Bachelors degree

Last Active

May 13th, 2025 (396 days ago)

Member Since

September 17th, 2023

Profile Description

I am a qualified and professional ITServicedesk Analyst with over 2years of work experience in this role and over 5 years of work experience as a Technical Support. Strong creative and analytical skills.Team player with an eye for detail.

Top Skills

Customer Support » Technical Support

Experience: 5 - 10 years

Over 5yrs experience as a Technical Support and 2yrs experience as an IT Helpdesk Analyst

Customer Support » IT

Experience: Less than 6 months

2yrs Technical Support for HP printers 3yrs Technical Support for Intuit QuickBooks 2yrs as IT Helpdesk Analyst

Customer Support » Customer Service

Experience: 5 - 10 years

Strong customer service experience as a Technical Support and IT Helpdesk Analyst (Chat, Email, Voice)

Other Skills

Customer Support » Chat Support

Experience: 2 - 5 years

Working with 3 chats at a time as an IT Helpdesk Analyst

Office and Administration

Experience: 2 - 5 years

Worked with users for any office365 related concerns as an IT Service Desk Analyst

Office and Administration » Microsoft Excel

Experience: 2 - 5 years

Troubleshooting MS Excel as an IT Helpdesk Analyst

Office and Administration » Microsoft Word

Experience: 2 - 5 years

Troubleshooting MS Word as an IT Service Desk Analyst

Cloud Services » Azure » Security - Azure Active Directory

Experience: 6 months - 1 year

Cloud Services » Azure » Security - Microsoft Sentinel

Experience: 6 months - 1 year

Basic Information

Age: 33

Gender: Female

Website: Sign Up with Pro Account to View

Address: Tanza, Cavite

Tests Taken: IQ
Score: 119: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

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