Track and Trace/Customer Service/Ecommerce/Insurance VA

A total of 5 years experience as a technical support customer service representative to TELCO account. Taking complaints and Corporate calls about their mobile ang internet service.

Experienced Insurance Specialist with hands-on knowledge in personal lines insurance support, policy servicing, and quoting operations. Skilled in handling day-to-day insurance workflows including auto and home insurance quoting, policy updates, renewals, endorsements, and client communication. Proficient in using industry tools such as EZLynx and InsuredMine to manage customer records, update X-dates, process policy changes, and monitor non-payment cancellations. Experienced in generating quotes across multiple carriers including Progressive, Travelers, Safeco, National General (NATGEN), GEICO, and Plymouth Rock. Strong background in: Preparing and running insurance quotes (auto, home, dwelling fire, mobile home) Updating policy information and maintaining accurate client records Handling emails, reports, and customer follow-ups Managing non-pay cancellations and reinstatements Coordinating with adjusters regarding claims status and payment review Creating and managing deal boards and inspection cards Supporting underwriting and policy servicing tasks Demonstrates strong attention to detail, organization, and ability to work in fast-paced insurance environments while maintaining accuracy and compliance.