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Hi! I'm Kay, and my journey into customer support started at 18, just a week after graduating. I jumped right into the healthcare insurance industry, and within months, I was trusted to lead and assist my peers. After two years, I moved into Amazon UK e-commerce, where I thrived and quickly became a team lead. My team and I earned multiple awards, and I was named Top Team Lead of the year. I led a team of 40, and I’m proud to say that 30% of them were promoted into leadership roles, thanks to my

Phone ManagementCustomer and Membership SupportEmail ManagementInsurance and Medical BillingHIPAA AuthenticationInsurance VerificationPayment, Copay and Premium Collection and ComputationMedical Coding and InterpretationBenefit QuotingClaims, Appeals and Grievance ManagementMedical Records ManagementHealth care insurance policies (Medicare, Medicaid, ACA, Off/On)Customer Sales and WarrantyCatalogue retailingGeneral Vir

I was a call center agent for 2 years taking inbound calls for customer service and technical support. I have been a VA since 2021, started as a claims specialist for a car insurance, then jumped into cold calling for real estate and recruitment agency. Now I am focused in helping business owners with their social media sites in any way possible: Reply to incoming messages, make and take phone calls, make layouts for posting, gather organic leads and so on. Need my help? Let's connect!

I love talking to people and communicating with them. I am therefore confident in my ability to make appointments. I completed my first BPO at 724 Care Inc., which integrated incoming sales calls with customer assistance. People were provided information about our insurance services, and if they were interested, I scheduled appointments for them. I stayed there for seven months. My second BPO was held at Teleperformance. I was a customer service representative for a travel account. I addressed

With a strong foundation of 4 years of experience serving retail and healthcare clients, I possess a deep understanding of their unique needs and challenges.I'm passionate about delivering exceptional support and organization that empowers you to achieve your goal!Retail Customer Service Representative (2 years)-Assists with general product inquiries. -Manage customer retention, place online orders, process refunds, process order returns & exchanges -Man

Over 5 years experience as Insurance Virtual Assistant doing back end tasks such as quoting proposals, processing endorsement & binding, updating records to CRMs and other service tasks a non-licensed agent can do; familiar with Applied Epic, Applied Tam, QQ Catalyst, Jenesis, AMS360, EZLynx, PL Rater and various insurance carrier websites like Safeco, Progressive, Travelers, National General, Mercury, State Auto, Infinity, Guard, Associated Mutual, Andover, Foremost, NYCM, Pemco, Southern G

Hire me! I'm ready to help you.Highly organized and proactive General Executive Assistant with experience supporting Top Executives in the US Insurance and Real Estate Industry. I can help you manage your schedules, socials, email, streamlining office operations or anything. I'm open-minded and very flexible when it comes to tasks. We can talk about the rest during our discovery call. I'm looking forward to hearing from you soon!

I am highly skilled and experienced in this field. I have developed good handling skills from facing customers with easy to the hardest concerns.I have worked with the following accounts: Home and Auto Insurance Company |Insurance Access Firm | Expedia | 1800-Flowers | Blaire | Orchard Brands | T-MobileMy skills: -Answering Phone/Chat/Emai- Customer Service- Data Entry- Internet ResearchKnowledgeable in the following software and tools

Looking for an all-arounder to help you with day to day tasks? Look no further. I am a experienced and proficient virtual assistant that can tick of the checkboxes on to-do-list. here's a list of the task I can accomplish for you.*Image Editing*Video Editing*Importing*Copy Editing•Checking eligibility, insurance and benefits verification for hospital procedures.•Researching and appealing denied claims.*Email Management*Data researchHaving completed these tasks in the past years. I be

9 years exprience in customer care handling eg. billing, technical, retention etc. Accounts hadled: Telco, Insurance, Financial, Cable (internet, phone, TV and home security)