Joanne

Customer Experience Specialist

50 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $3.36/hour ($640.00/month)

High school diploma

Last Active

July 1st, 2024 (719 days ago)

Member Since

August 7th, 2023

Profile Description

*Data entry using MS Excel or Google Sheets
*Manage customer data using CRM
*Respond and resolve to customer’s issues in an efficient and timely manner using the software tools via Remote Desktop provided by the company.
*Document all information on customer interaction according to S.O.P.
*Detect fraudulent activities on sales.
*Escalate the issues to the marketplace, if necessary.
*Reduce the volume of emails on the system.
*Contact carriers for updates.
*Contact manufacturers for missing or defective parts that need replacement.

Top Skills

Experience: 5 - 10 years

Product details and tracking of necessary item replanishments.

Experience: Less than 6 months

Timely responses through inbound calls

Experience: Less than 6 months

Fast and reliable responses for client, carrier and customer concern resolution. Quick text responses or ad hoc, depends on the resolution needed.

Other Skills

Experience: Less than 6 months

Company provided data that can be used for us to edit or use as guide for any customer interaction

Experience: 5 - 10 years

Follows guided excel portfolio to track all stocks are on hand and replenished accordingly.

Experience: Less than 6 months

Post and manage responses for all inquiries using automatic reply and/or personalized messages to accommodate what was needed

Experience: Less than 6 months

Editing images based on the client's preference

Basic Information

Age
44
Gender
Female
Website
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Address
Taguig, Metro Manila
Tests Taken
None
Government ID
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