*Data entry using MS Excel or Google Sheets
*Manage customer data using CRM
*Respond and resolve to customer’s issues in an efficient and timely manner using the software tools via Remote Desktop provided by the company.
*Document all information on customer interaction according to S.O.P.
*Detect fraudulent activities on sales.
*Escalate the issues to the marketplace, if necessary.
*Reduce the volume of
*Contact carriers for updates.
*Contact manufacturers for missing or defective parts that need replacement.
Experience: 5 - 10 years
Product details and tracking of necessary item replanishments.
Experience: Less than 6 months
Timely responses through inbound calls
Experience: Less than 6 months
Fast and reliable responses for client, carrier and customer concern resolution. Quick text responses or ad hoc, depends on the resolution needed.
Experience: Less than 6 months
Company provided data that can be used for us to edit or use as guide for any customer interaction
Experience: 5 - 10 years
Follows guided excel portfolio to track all stocks are on hand and replenished accordingly.
Experience: Less than 6 months
Experience: 2 - 5 years
Post and manage responses for all inquiries using automatic reply and/or personalized messages to accommodate what was needed
Experience: Less than 6 months
Editing images based on the client's preference
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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