Fredielyn
Instagram & TikTok Customer Support | E-commerce Experience
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $2.48/hour ($480.00/month)
Bachelors degree
Last Active
June 6th, 2026 (3 days ago)
Member Since
July 11th, 2023
Profile Description
Customer Support Virtual Assistant with 5+ years of experience supporting e-commerce businesses in jewelry and fashion industries. I specialize in handling customer inquiries, order concerns, product questions, complaints, and follow-ups through Instagram and TikTok messaging.
My focus is to help businesses improve customer satisfaction by providing fast, accurate, and professional responses that build trust and loyalty. I assist customers throughout their buying journey, from product inquiries to post-purchase support, ensuring a smooth and positive experience.
I also support lead generation and customer engagement by responding to prospects, nurturing relationships, and helping increase conversion opportunities. I am highly organized, reliable, and committed to delivering consistent customer support that helps businesses grow and retain customers.
Top Skills
Customer Support » Chat Support
Experience: 2 - 5 years
Handles customer inquiries, complaints, and order concerns through Instagram, TikTok, and Facebook messaging with fast and professional responses.
Customer Support » Social Media Moderation
Experience: 2 - 5 years
Provides clear and timely communication to customers via email and direct messages, ensuring accurate information and positive customer experience.
Customer Support » Customer Service » Conflict resolution
Experience: 2 - 5 years
Addresses customer issues calmly and professionally, offering solutions and escalating concerns when needed to maintain satisfaction.
Marketing » Sales » Order Management
Experience: 2 - 5 years
Assists customers with product details, pricing, availability, and order-related questions to support smooth purchasing decisions.
Other Skills
Marketing » Social Media Management
Experience: Less than 6 months
Engages with online audiences through comments and messages to build trust, brand loyalty, and active community presence.
Marketing » Social Media Management » Instagram marketing
Experience: 2 - 5 years
Engages with online audiences through comments and messages to build trust, brand loyalty, and active community presence.
Customer Support » Sales Support » Lead Generation
Experience: 2 - 5 years
Identifies and engages potential customers through social media interactions to support sales growth and conversion.
Customer Support » Sales Support » Trustee Sales Tracking
Experience: 2 - 5 years
Maintains communication with customers after inquiries or purchases to improve retention and build long-term relationships.
Design » Graphic Design » Canva
Experience: 2 - 5 years
Basic marketing visuals and promotional content
Office and Administration » AI Tools » ChatGPT
Experience: 2 - 5 years
Supports communication efficiency and response drafting
Basic Information
- Age
- 22
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Quezon City, Metro Manila
- Tests Taken
- IQ
- Score: 112
- DISC
- Dominance: 34%
- Influence: 17%
- Steadiness: 19%
- Compliance: 30%
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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