Marketing Project Manager | Ecommerce | Executive Assistant

• Created budget plans, pitch decks, and weekly progress reports • Led end-to-end execution of marketing and partnership initiatives • Collaborated with cross-functional teams including Sales, Customer Success, Product, and Marketing coordinating with more than 30 people to ensure the project's goals are met • Highly proficient in tools such as Jira, Asana, ClickUp, Trello, Sortly, Smartsheet, Toggl, Canva, and Google Workspace.

• Standardized company-wide operational processes to create a seamless end-to-end experience for customers • Created and implemented SOPs for marketing, partnerships, sales, and customer success to improve efficiency across departments and boost team productivity • Led onboarding and training programs for new hires including the use of project management tools • Designed and facilitated workshops on project management, professional networking, public speaking, etc. to upskill employees

• Organized workshops on project management, event planning, and career development for leading universities and colleges across the Philippines • Led strategic meetings including weekly team alignments, client pitches, presentations, and investor meetings fostering long-term partnerships • Experienced public speaker in academic and professional settings

• Collaborated with cross-functional teams to develop and execute marketing strategies focused on B2B/B2C lead acquisition, client renewals, and partnerships • Designed and published social media content to generate leads, increase engagement, and strengthen brand awareness • Led content production for events and partnerships (Social media posts, e-mail campaigns, promotional materials, website landing pages, etc.)

• Created product descriptions & photos optimized for Shopify to drive customer engagement • Managed & tracked orders from order placement to fulfillment including same-day deliveries, custom requests, and refunds • Generated and analyzed monthly sales report to identify trends and track KPIs • Responded to 150+ customer inquiries daily across multiple channels, maintaining exceptional response times and customer satisfaction • Trained & led the Customer Service Team, implementing systems to ensure and maintain a 100% response rate and a quick response time on inquiries

• Provided high-level executive support to the CEO, COO, & the country manager, managing their speaking engagements, media interviews, and event participation from briefing, calendar management, designing pitch decks, and setting appointments with clients and investors.