Joma
IT Support Engineer (MSP / NOC / L2 Service Desk)
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $8.26/hour ($1,600.00/month)
Bachelors degree
Last Active
May 29th, 2026 (9 days ago)
Member Since
July 1st, 2023
Profile Description
I am an IT Support Engineer with experience in MSP environments, providing L2 Service Desk and NOC support for end-users and business clients. I specialize in troubleshooting technical issues, monitoring systems, and maintaining IT infrastructure in fast-paced support environments.
My experience includes Microsoft 365 administration, Active Directory management, and network troubleshooting (DNS, DHCP, VPN, VLAN). I am also familiar with RMM tools and ticketing systems used in MSP operations.
I am skilled in handling escalations, resolving incidents within SLA, and communicating effectively with clients and technical teams. I am comfortable working in US time zones and supporting remote infrastructure.
My goal is to provide reliable, efficient, and professional IT support while continuously improving system stability and user experience.
Top Skills
Cloud Services » Azure » Security - Azure Active Directory
Experience: Less than 6 months
Software » Network Administration
Experience: 2 - 5 years
Software » Network Administration » Network Monitoring
Experience: 2 - 5 years
Other Skills
Professional Services » Management Services » Administrative Management
Experience: 5 - 10 years
Customer Support » Technical Support
Experience: 5 - 10 years
Office and Administration
Experience: 5 - 10 years
Office and Administration » Microsoft Word
Experience: 5 - 10 years
Marketing » CRM » Microsoft Dynamics 365
Experience: 5 - 10 years
Cloud Services » AWS » Storage - Elastic File System
Experience: 1 - 2 years
Cloud Services » Azure » Security - Microsoft Defender for Cloud
Experience: 5 - 10 years
Office and Administration » Microsoft 365
Experience: 5 - 10 years
Basic Information
- Age
- 33
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- bacoor, Cavite
- Tests Taken
- None
- Government ID
- Sign Up with Pro Account to View
“The more I stepped away from it, the more successful our Chanel became!”
- Jim Orr
You have successfully pinned this profile! You can manage pinned profiles in your Employer dashboard.
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.