E-commerce Virtual Assistant Focused on Customer Support, Order Fulfillment, and

Overview

Looking for part-time work (6 hours/day)

at $2.98/hour ($432.00/month)

High school diploma

Last Active

July 9th, 2026 (6 days ago)

Member Since

June 24th, 2023

Profile Description

Customer Experience Virtual Assistant | E-commerce Support Specialist

I help e-commerce businesses deliver fast, reliable, and customer-first support — so store owners can focus on growing their business while I handle the day-to-day.
With over 2 years in customer service, including handling 120+ live chats and 40-50 calls daily for one of the Philippines' top e-commerce platforms, I know how to manage high-volume support without sacrificing quality. I've resolved order issues, billing disputes, and account concerns while keeping customers calm, confident, and coming back.
What I bring to your store:

- Order tracking, shipment updates, and returns/refunds handling
- Customer inquiry resolution across chat, email, and phone
- Calm, professional problem-solving — even during high-volume or high-tension ---------- nts
- Careful attention to detail and accurate documentation, so nothing falls through the cracks

I also run my own Shopify store, so I understand store operations from the owner's side too — not just the support side. I'm currently expanding into e-commerce automation (using tools like n8n) to help streamline repetitive tasks like order reporting and customer follow-ups, so I can offer more than just support — I can help make your operations more efficient.
If you're looking for someone who takes ownership, communicates clearly, and genuinely cares about your customers' experience, let's talk.