Customer Service Representative

My career started with customer support since 2016, and since then I have been persistent in obtaining more knowledge in order to be more efficient with this particular skillset, other skills that I have acquired has led me to become proficient in this particular task.

Being part of customer support made me familiar with handling phone calls. Given that I am good at communicating in english, this made me efficient especially in dealing with customers over the phone.

Since I started my career in 2016, I have honed my english skills to fluency. It was also a part in my chosen degree to be proficient in English as it is currently the universal language. With that said, I am comfortable in having full coversation with ease with minimal pauses.

Upon being a Training Secialist, I have also done my part on auditing calls done by the new hires and have been as objective as possible. I follow the criteria provided by operations and i made sure that any opportunity seen from the new hire shall be discussed appropriately and professionally. I make sure to complete the required number of audits needed for each new hire per day to have it documented and reported befoe the end of shift.

As a Training Specialist with my previous employment, I was not only handling the training and development of the new hires, but I wa salso responsible with status reports, auditing calls and monitoring their progress within the duraion of their nesting period. I have handled multile agents and I am familiar on how to manage operations based on how the management sees fit for the organization

When it comes to handling healthcare related accounts and business, especially patients, there is a level of empathy that must be present amongst customer support. ALong with my experience in handling healthcare accounts and patients, I have also acquired this skill when I was a part of the deceased accounts team with my previous employment

I was promoted as Training Specialist in my previous career and email handling was one of the tasks that were needed in order to be effective within the job. I am proficient in organizing emails and responding to them appropriately in a timely manner. Email etiquette is also a must when it comes to taking over this task

From my previous job, I learned the basics of healthcare insurance. I am familiar with the different types, its common benefits and its heirarchy on its usage.

I am well versed in using MS Excel especially in gathering data for analytics and reporting.

I previously had data entry experience when I had an employment with an office space leasing company, and I was responsible in updating listings and uploading necessary documents for the task.