I help small business owners build the systems, processes, and teams they need to scale — without the chaos.
I have 7+ years of professional experience: 2.5 years as a Virtual and then Executive Assistant, and 4+ years in Business Process Outsourcing supporting global brands like DocuSign and Verizon. I bring corporate-level discipline and a builder's mindset to every engagement — and I use AI tools daily to deliver faster.
What I deliver for clients:
• Executive & Admin Support
Notion wikis, SOPs, inbox and calendar management via Microsoft 365 and Google Workspace, process documentation
• Accounts Receivable & Collections
QuickBooks-based AR tracking, structured follow-up systems, legal escalation coordination — recovered $50,000+ in outstanding AR for a single client
• Team Building & Operations
VA recruitment, onboarding, cross-functional training, and documentation
Notable results:
- Promoted from VA to Executive Assistant within the same engagement
- Built a Notion company wiki the team still actively uses
- Hired and trained 2 VAs who remain on the team today
- Recovered $50,000+ in delinquent accounts receivable with zero prior collections experience
Tools: Notion | QuickBooks | Microsoft 365 | Google Workspace | HubSpot | Zapier | Make | ChatGPT | Claude
Certifications: Lean Six Sigma Green Belt | Notion Essentials Badge | Make Foundation
Portfolio:
Experience: 2 - 5 years
Organized executive calendars, scheduled meetings, managed recurring tasks, and minimized scheduling conflicts through documented processes.
Experience: 2 - 5 years
Managed structured executive inboxes, reduced backlog, and implemented folder systems and filters to maintain a clean, organized inbox consistently.
Experience: 2 - 5 years
Provided proactive executive support, including inbox management, task coordination, calendar organization, and workflow documentation for US-based clients.
Experience: 2 - 5 years
Mapped and documented existing processes, identified inefficiencies, and created structured workflow guides to improve consistency and reduce errors.
Experience: 2 - 5 years
Built and managed Notion workspaces for SOP libraries, task management, and documentation. Notion Essentials Badge certified.
Experience: Less than 6 months
Identified process gaps, escalated issues, and supported continuous improvement efforts across both BPO and remote executive support environments.
Experience: 2 - 5 years
Built basic automation workflows to eliminate repetitive manual tasks. Make Foundation certified. Familiar with Zapier and N8N for simple integrations.
Experience: 2 - 5 years
Documented key administrative and operational workflows into clear, easy-to-follow SOPs, enabling smoother task handoffs and more independent team execution.
Experience: Less than 6 months
High-accuracy data entry across multiple platforms with consistent adherence to quality standards, built through years of BPO operations work.
Experience: Less than 6 months
Daily use of Gmail, Google Docs, Sheets, Slides, Drive, and Calendar across all professional roles for communication, documentation, and reporting.
Experience: 2 - 5 years
Proficient in Word, Excel, PowerPoint, and Outlook for documentation, reporting, and professional communication across BPO and remote roles.
“My business would not be able to go forward if it was not for them”
Gaurab - Adhikari
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