Overview
Looking for full-time work (8 hours/day)
at $6.72/hour ($1,280.00/month)
High school diploma
Last Active
August 14th, 2024 (668 days ago)
Member Since
February 22nd, 2023
Profile Description
An IT Service Desk role involves providing front-line support to end user , managing their expectations, and ensuring customer satisfaction. Responsibilities includes identifying the root cause of IT problems reported by users, whether they relate to hardware, software, network, or other technical issues, and providing timely solutions or workarounds. I help users with their log in issue such as password resets. Assisting with the installation, configuration, and deployment of software applications, updates, patches, and new hardware devices as needed. Offer remote support to end-users experiencing technical issues, using remote desktop tools or other remote assistance software. Guide users through troubleshooting steps and provide clear instructions for resolving common problems and escalate unresolved complex issues.
Top Skills
Customer Support » Chat Support
Experience: 2 - 5 years
Customer Support » Technical Support
Experience: 5 - 10 years
Customer Support » Phone Support » English Speaking
Experience: 5 - 10 years
Other Skills
Software » Server » VPN - OpenVPN
Experience: 2 - 5 years
Office and Administration » Citrix
Experience: 5 - 10 years
Software » Databases » ServiceNow
Experience: 2 - 5 years
Basic Information
- Age
- 32
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Marilao, Bulacan
- Tests Taken
- None
- Government ID
- Sign Up with Pro Account to View
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