CRM, Automation & E-commerce Operations Specialist | GoHighLevel • Shopify •

Overview

Looking for full-time work (8 hours/day)

at $6.61/hour ($1,280.00/month)

High school diploma

Last Active

July 15th, 2026 (7 days ago)

Member Since

January 8th, 2023

Profile Description

Hi! I’m Mico Alvarez, a detail-oriented Virtual Assistant and Operations Support Specialist with 6+ years of experience in customer service, technical support, sales, team leadership, and CRM management. I help businesses streamline workflows, support customers professionally, and manage day-to-day tasks with accuracy and consistency.

I’ve worked in both BPO and remote freelance environments, supporting teams, handling documentation, organizing data, managing emails, and assisting with daily operations. I’m also experienced in GoHighLevel, funnel building, CRM workflow automation, and improving client journeys — helping businesses increase efficiency and conversion rates.

What I bring:

* Customer Support & Tech Support (phone, chat, email) - Proactive Customer & Tech Support (phone, chat, email) – ensuring excellent client satisfaction and issue resolution.

- Data Entry & Admin Work (fast, accurate, organized) - Precise Data Entry & Admin Work – maintaining organized records and efficient operations

- Lead Generation & Appointment Setting

- GoHighLevel Specialist – funnels, automations, CRM setup

- Team Leader Experience – coaching, reporting, QA

- Email/Chat Handling, Shopify Support, Google Workspace

- Fast Learner, Reliable, and Very Organized

- ZOHO CRM

I’m committed to delivering high-quality work, clear communication, and dependable support. I work well independently, manage time efficiently, and adapt quickly to new tools and processes.

If you're seeking a proactive and dependable VA who can hit the ground running to elevate your operations, let's connect to discuss how I can help your business grow."