Results-driven professional with 13+ years of experience in healthcare operations, revenue cycle management, collections, customer service, and administrative support. Skilled in workforce planning, KPI reporting, process improvement, stakeholder coordination, and remote team leadership.
Credentials
13+ Years of Experience
Healthcare RCM Expertise
Operations & Workforce Leadership
HIPAA Certified
AAPC Certified Professional Biller (CPB)
Six Sigma Certified
Project Management Certified
Cybersecurity Certified
Remote Team Management Experience
Why Work With Me
Detail-Oriented and Organized
Strong Communication Skills
Data-Driven Decision Maker
Quick Learner of New Systems
Experienced in Remote Operations
Committed to Quality and Service Excellence
(For larger projects, I have access to a trusted support team that can assist with administrative and operational tasks when additional resources are needed. All work remains under my direct supervision to ensure consistency, quality, and accountability).
Experience: 2 - 5 years
One example of using project management skills in my personal life is when I helped organize and streamline operations for my small contracting business with a growing 10-person team. I created structured workflows, assigned roles based on each member’s strengths, implemented tools for communication and CRM tracking, and ensured deadlines and client expectations were consistently met. This demonstrated my skills in leadership, delegation, process improvement, and strategic planning.
Experience: 5 - 10 years
Experience: 5 - 10 years
Experience: 5 - 10 years
Managed accounts receivable and denied claims Reviewed EOBs and claim documentation Coordinated with insurance companies for resolution
Experience: 5 - 10 years
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: 5 - 10 years
Managed intake process and patient onboarding Handled documentation, scheduling, and coordination
Experience: 5 - 10 years
Managed accounts receivable and denied claims Reviewed EOBs and claim documentation Coordinated with insurance companies for resolution
Experience: 5 - 10 years
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
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