Overview
Looking for full-time work (8 hours/day)
at $3.78/hour ($733.18/month)
High school diploma
Last Active
June 3rd, 2026 (3 days ago)
Member Since
September 8th, 2022
Profile Description
As a Customer Service Supervisor, I have experience managing teams, providing support, and managing social media for customers for over two years. My team consisted of 20 employees, where mentoring and coaching sessions were implemented that improved productivity by 25% and handled KYC verification up to 300 cases daily to ensure fraud and compliance.
As a Social Media Moderator, I helped make marketing campaigns, engaged with potential agents, and maintained a 100% response rate to customers in Meta Business Suite. I am proficient in Microsoft Office, Google Workspace, Canva, Freshchat, and various KYC/Admin dashboards.
With my leadership skills, communication skills, and adaptability, I can bring value as a Virtual Assistant or Customer Service Representative.
Top Skills
Customer Support » Social Media Moderation
Experience: 6 months - 1 year
Skilled in managing customer communications and moderating feedback with Meta Business Suite to ensure a positive and professional brand image. Assisted in developing successful marketing plans for Facebook page material. Guarantees prompt chat replies at all times and able to handle several customer questions at once.
Customer Support » Customer Service
Experience: 1 - 2 years
Having 2 years of experience as a Customer Service Supervisor, I have guided a team through consistent mentoring sessions and performance assessments to guarantee top-notch service. Proficient in overseeing various customer communications at the same time with Freshchat, ensuring top-notch support and customer happiness.
Customer Support » Customer Service » Fraud detection
Experience: 1 - 2 years
Competent in managing daily large volumes of KYC verifications to prevent fraud and validate customers' identities. Competent in carefully checking identification documents for authenticity and correctness while abiding by the KYC regulations set forth by the business. Effectively works with internal teams and brings up concerns when necessary. Ensures seamless onboarding processes by promptly and precisely addressing verification concerns.
Other Skills
Human Resources » Payroll » Timekeeping
Experience: 1 - 2 years
Proficient in creating and managing Daily Time Records (DTR) and employee work schedules. Skilled in correctly entering DTRs and schedules, along with processing all types of employee leave requests. Proficient in using EDS (HP Enterprise) for efficient time management and record keeping.
Basic Information
- Age
- 24
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Las Pinas City, Metro Manila
- Tests Taken
- IQ
- Score: 130
- DISC
- Dominance: 39%
- Influence: 8%
- Steadiness: 39%
- Compliance: 14%
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
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