Senior Operations Specialist & Executive VA | Database Architecture & Compliance Specialist
High-level operations and administrative specialist with over 20 years of institutional experience. Proven track record spanning remote US healthcare HR recruitment (Synergy HomeCare), US payroll/tax compliance validation (Gusto), and over two decades of patient operations leadership at St. Luke’s Medical Center.
I specialize in architecting custom digital database tracking systems, executing paperless administrative migrations, managing C-suite workflows, and maintaining strict zero-error data integrity.
Core Technical Skills & Tool Stack:
Database & Spreadsheets: Advanced Google Workspace (Sheets, Docs, Forms), MS Office 365 (Excel, Word), Custom Spreadsheet Database Architecture, Data Cleaning & Sanitization.
CRMs & Workflows: Salesforce, Jira, Back-Office Workflow Tracking.
US Compliance & Security: HIPAA Framework Familiarity, US Federal/State Background Audits (NSOPW), Sensitive Data Privacy Protocols, Credential Verification.
Administrative Design: Adobe Creative Suite (InDesign, Photoshop) for designing official administrative forms, corporate documentation, and operational signage.
Key Achievements & Impact:
St. Luke's Medical Center: Architected and deployed a custom centralized patient tracking database via Google Workspace, saving millions of pesos in enterprise software licensing fees. Engineered a facility-wide paperless migration transitioning physical logs to secure digital records.
Synergy HomeCare (Texas, USA): Overseeing end-to-end remote HR recruitment, CNA license audits, and background compliance reporting directly to the business owner.
TaskUs (
TDCX & ePerformax: Acted as Tier 2 escalation anchor and managed high-volume client accounts using Salesforce.
Communication & Availability:
English Proficiency: C2 Advanced Mastery.
Availability: Full-Time (8 hours/day) for Senior Operations Specialist, Executive Virtual Assistant, Data Manager, or Systems Administrator roles.
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