Telco Expert | Quality Analyst | TSR/CSR

Overview

Looking for full-time work (8 hours/day)

at $3.34/hour ($640.00/month)

High school diploma

Last Active

June 4th, 2025 (384 days ago)

Member Since

June 28th, 2022

Profile Description

Hi, I’m ---------- ---------- ---------- , but you can call me Eljay

With over four years of experience in the contact center industry, I’ve built a strong background in both customer service and technical support, primarily for U.S.-based telecom clients. I’ve helped customers troubleshoot everything from internet issues to billing concerns, always with patience, empathy, and a goal of making things as smooth as possible.

Most recently, I worked as a Quality Analyst, where I reviewed calls and chats, provided performance feedback, and supported teams in delivering their best work. Being promoted to that role in under a year was a proud ---------- nt for me and a reflection of how committed I am to growth, learning, and excellence.

I bring a positive attitude to everything I do, thrive in collaborative environments, and genuinely care about delivering high-quality service. Whether you need someone to support your customers, audit interactions, or bring clarity to your processes, I’d love to be part of your success.

Let’s work together to create meaningful results and great experiences.