Quality Associate/Writer/Virtual Assistant

Overview

Looking for full-time work (8 hours/day)

at $4.00/hour ($704.00/month)

High school diploma

Last Active

January 25th, 2025 (3 days ago)

Member Since

April 18th, 2022

Profile Description

As a Customer Service Representative - 

• Supported US-based accounts in the Telco, Travel, and Ecommerce industry provided assistance in technical/billing support, booking creation/assistance, and taking orders as well as supporting in post-order inquiries
• Able to provide excellent customer service through phone and email 
• Able to manage performance in KPIs such as CSAT, AHT, Sales, and QA.

As Quality Associate—

• I specialize in live call audits to ensure that representatives are in line with the policies and procedures and to reinforce said policies by providing immediate feedback.
• Monitor outliers on each metric necessary to maintain and spot-check the behaviors that need improvement.
• Gather all of our findings to create a report and pinpoint the common lowlights and highlights within a census made from all the calls listened within the week.

As a Writer—
• Previous Vice Editor-in-Chief in our school’s journalism club, I have experience with writing articles as well as coordinating with a team to organize the monthly issues prior to publication.
• I also have experience in maintaining and publishing blog sites (my personal) and also employer’s internal website.
• I often write in my past time so using my hobby to gain income would be awesome.

As a Virtual Assistant—
• Quickly and efficiently adapt in multi-tasking, setting up appointments, and other miscellaneous tasks 
• Graphic Design through Canva and Photoshop as well as photo editing through Lightroom
 • C2 English proficiency (Mastery/Advanced) 
• Proficient in productivity tools especially in Excel and Google Sheets 
• Experienced in Trello, Slack, MS Teams, and Skype
• Calendar Management and setting up meetings in applications such as WebEx, Google Meets, Zoom, and Teams
 • Experience in inbound sales and also served as a Sales Ambassador for a site of 300+ agents
• Experience in handling internal website through front-end. (CSS,HTML)