Non-Voice Technical Support Representative

Overview

Looking for full-time work (9 hours/day)

at $5.95/hour ($1,296.00/month)

Bachelors degree

Last Active

July 20th, 2026 (4 days ago)

Member Since

November 23rd, 2021

Profile Description

If you're looking for someone who can balance deep technical troubleshooting with genuine human empathy, that’s exactly what I’ve been doing for the last 6+ years. I don’t just close tickets; I solve problems with speed, care, and precision. My mission is always centered on First Contact Resolution (FCR)—transforming frustrating technical glitches into seamless, reassuring ---------- nts that reduce customer effort and boost loyalty.
What truly sets me apart is my versatility. I am just as comfortable resolving complex network setups and handling up to 5 concurrent live chats as I am navigating high-stakes operational areas like Data Privacy, Compliance, and Account Deletion workflows. As an avid tech adapter, I naturally blend reliable, empathetic support with modern AI tools like ChatGPT, Gemini, and Canva to work smarter and deliver a superior experience.

 Core Tech & AI EcosystemOmnichannel Support: Zendesk (Messaging/Ticketing), TeamSupport, SnapEngage, Shopify
AI & Productivity: ChatGPT, Gemini, Canva, and modern workflow automation
Technical & Network Support: VPN Configuration (multi-platform), Network Setup, Remote Desktop (LogMeIn), Fiber Optics
Privacy & Compliance: GDPR, CCPA, PII Redaction, Risk Assessment & Auditing