Debt Collections|Outbound (Cold & Warm) Calling | Appointment Setter | Customer

Drove advisor network expansion through the CFA Program, including the entry-level CFA Scholarship Program, supporting franchise growth and accessibility. Conducted high-volume outbound cold calls and appointment setting for a U.S.-based franchising network. Executed LinkedIn outreach and lead generation to identify, engage, and qualify prospects, increasing the pipeline of potential franchise advisors. Led marketing outreach and intake calls with applicants interested in becoming Certified Franchise Advisors (CFA). Built strong rapport through clear, confident, and engaging conversations. Consistently booked qualified appointments on a daily basis. Contributed directly to sales growth and overall franchise expansion. Maintained accurate CRM records and structured follow-up workflows to improve candidate engagement and program scalability.

- Initiated outbound calls to warm and cold leads from curated lists - Delivered compelling scripts highlighting the value of becoming a Certified Franchise Advisor (CFA) - Qualified prospects based on interest, readiness, and fit - Scheduled appointments for senior advisors and onboarding specialists - Maintained accurate CRM records and follow‑up workflows

Collections Specialist Experience: Collected past-due debts for Australian clients, managing complaints and disputes professionally with clear resolutions and timeframes. Coordinated with customers/debtors to address payment needs effectively. Skilled in skip tracing using tools such as ABR/ABN, White Pages, Yellow Pages, Veda eTRACE, RP Data, Google, Trading Reference Australia, and TICA. Maintained strict adherence to company policies. Handled 100+ portfolio, boosting recovery rates. Achieved 90% collection success via strategic negotiation and skip tracing techniques.

Manages Arla Philippines & Singapore social media content and digital interaction (Facebook, Instagram, TikTok, YouTube, Lazada & Shopee). Handles customer care and assists customers with complaints across all platforms, ensuring prompt action and resolution. Monitors online stores to keep product details accurate, especially during sales, and drives campaigns—boosting engagement and customer satisfaction.

Led cross-trained teams in Telco, Energy & Gas, and Financial Services for both business and non-business clients. Consistently met or exceeded team revenue targets. Oversaw scheduling, monitored performance metrics (adherence, calls, revenue), and conducted regular coaching sessions. Prepared reports (weekly/MTD), audited accounts, and ensured compliance on payment arrangements and account statuses. Identified process improvements and handled dialer operations via VICIDIAL.

Handled customer service and hotel reservations for Hilton-affiliated hotels worldwide. Assisted guests with new bookings, modifications, and cancellations. Promoted and sold additional services, including room upgrades, special offers, and hotel add-ons to enhance the guest experience and maximize sales.

Drove advisor network expansion through the CFA Program, including the entry-level CFA Scholarship Program, supporting franchise growth and accessibility. Conducted high-volume outbound cold calls and appointment setting for a U.S.-based franchising network. Executed LinkedIn outreach and lead generation to identify, engage, and qualify prospects, increasing the pipeline of potential franchise advisors. Led marketing outreach and intake calls with applicants interested in becoming Certified Franchise Advisors (CFA). Built strong rapport through clear, confident, and engaging conversations. Consistently booked qualified appointments on a daily basis. Contributed directly to sales growth and overall franchise expansion. Maintained accurate CRM records and structured follow-up workflows to improve candidate engagement and program scalability.