Rocel

Shopify Customer Support | E-commerce | Email & Order Management | Dropshipping

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Overview

Looking for full-time work (8 hours/day)

at $3.32/hour ($640.00/month)

Bachelor's degree

Last Active

June 7th, 2026 (4 days ago)

Member Since

July 23rd, 2021

Profile Description

Customer Support VA for Shopify & E-commerce | Email, Chat & Order Management
I help Shopify and e-commerce brands turn customer questions into satisfied, repeat buyers.
I’m a results-driven Customer Support Virtual Assistant with experience handling email, chat, and phone support for online stores. I manage high-volume inquiries while keeping responses fast, clear, and professional—so customers feel supported and confident in your brand.
I specialize in Shopify customer support, including order tracking, refunds and returns, payment issues, product inquiries, chargebacks, and escalation handling. I’m comfortable working inside CRMs and ticketing systems and following SOPs to keep support organized and efficient.
With a strong background in customer service and front desk operations, I understand urgency, accuracy, and customer satisfaction. I work independently, communicate proactively, and focus on resolving issues during the first interaction whenever possible.

What I Bring to Your Store:

• Shopify Customer Support

• Email, Chat & Phone Support

• Order Management & Tracking

• Refunds, Returns & Dispute Resolution

• Google Sheets

• Order Fulfillment

If you’re looking for a reliable Customer Support VA who protects your brand, reduces support load, and keeps customers happy, I’m ready to help.