I’m an intermediate-level freelancer with a strong work ethic and a genuine passion for learning. I may not be an expert yet, but I’m a fast learner who’s eager to grow and always ready to take on new challenges. Highly independent, resourceful, and proactive—able to take ownership of tasks, solve problems efficiently, and deliver consistent, high-quality results with minimal supervision. Quick to adapt to new tools and workflows, detail-oriented, and committed to continuous improvement. Focused on adding real value to every role through reliability, efficiency, and clear communication.
My background includes over 17 years in customer service support, primarily within various contact centers in the Southern Philippines. My level of expertise is through operational management areas, including creating SOPs, Recruitment, KPI Improvements, Data Entry, and Administrative tasks. I manage the backend operations that keep your business running.
I am confident that my skills and dedication would make me a valuable asset to your team, especially when combined with your support and of your robust onboarding program. Message me and let's discuss how I can help.
Resume Link:
Experience: 10+ years
I've been working in a BPO industry for Telco Accounts that supports, Billing, Sales, and Technical Support. I also supported E-commerce companies with industries such as Fintech, Food and beverages, Apparel/Fashion, Electronics and home appliances, and Telehealth.
Experience: 5 - 10 years
I have nearly nine years of experience working on a sales account that encompasses wireless services, High-Speed Internet, and multichannel video programming distribution.
Experience: 10+ years
I am well versed with both MS Office and Google (Google Mail, Google Form, Google sheet, Google slides, Google Meet, and Google Drive)
Experience: 2 - 5 years
I have over four years of experience supporting the e-commerce industry. During this time, I have managed multiple brands and utilized various tools, including Zendesk, Gorgias, and Kustomer.
Experience: 10+ years
Experience: 6 months - 1 year
I have nearly a year of experience working for a healthcare company, where my primary responsibilities included making outbound calls to potential customers using provided leads and explaining available benefits.
Experience: 10+ years
Throughout my years of experience in the BPO industry, I have consistently handled various administrative tasks. This includes managing professional communications and email workflows using G Suite and Microsoft Outlook.
“It definitely helped transform my business and take a significant load off for me.”
Samori Coles
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