I have a home office setup and have been working from home since 2017. I have also worked in the BPO industry for almost 9 years, handling customer service agents, sales, internal support, and supervisory obligations. I was able to sustain a well-trained and responsible team dedicated to their roles. I have been in the Real Estate field up to the present time.
I am a business owner myself we manufacture wood furniture and fixtures with a very intricate and special design that we specialize in. Most of our customers and clients are Architects who request a much-personalized design during their projects.
As a Virtual Assistant, these are the following tasks I can provide,
*Cold calling potential property sellers (absentee/vacant) owners
*Tracking of the interested leads of sellers/buyers through a CRM
*Creating a follow-up call for the leads who have expressed their interest to sell or buy
*Calendar Management for appointments, meetings, or anything urgent
*Responding through
*Administrative Support: data entry, filling, writing, editing (videos/audio), and paper works
*Managing a team: Train/Fire Inbound Agents
*Send a report of my Agents' KPIs daily
*Listening to their calls and reading their notes to ensure they handle calls correctly
Tools I use,
Calendly
FollowUpBoss
Podio CRM
ZOHO
Google Sheet
Google Docs
MS Docs
MOJO Dialer
CallRail
MailChimp
Craigslist
Gmail/Text for marketing and invites
WhatsApp<8efe80624d780eba0c6493ec45140364
Tiktok
YouTube
CapCut
VN
Apart from these, I can easily adapt to new technologies, ideas, and developments as per the job demands. I also follow protocols and processes based on the needed turnarounds to resolve a particular matter and I do some research if a better resolution is required. As a Virtual Assistant, I have all the qualities that are needed to get the ball rolling.
My goal is to help my Clients ease their hectic schedules and help them manage their day-to-day tasks.
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