John

Shopify VA | Customer Service | Ecommerce Store Manager

85 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $4.16/hour ($800.00/month)

Bachelors degree

Last Active

June 10th, 2026 (5 days ago)

Member Since

March 10th, 2021

Profile Description

You’re in the right place. I help Shopify brands stay organized, responsive, and profitable by handling the back end and customer experience so you can focus on growth.

Professional Experience

Shopify Virtual and Admin Assistant | Customer Service and Order Management
April 2021 to January 2026

I manage day-to-day Shopify operations with a strong focus on customer experience, order accuracy, and platform efficiency. This is my expertise role supporting fast-paced e-commerce businesses.

Customer Service and Technical Support Representative
3+ Years

Handled high-volume customer interactions across multiple channels, resolving technical and account-related issues with speed, empathy, and accuracy.

Core Skills and Expertise

• Shopify admin management and backend operations
• Customer email support using Gorgias and Tidio
• Affiliate and internal team support and coordination
• Trustpilot monitoring, investigation, and response to 1-star reviews
• Data entry, including daily financials, sales tracking, and order sheets
• Email labelling and inbox organization using Gorgias and GSuite
• Facebook and Instagram ad comment moderation and replies
• Payment dispute handling for Stripe, Sezzle, and PayPal
• Product barcode creation using GS1
• Order management and fulfillment coordination with 3PL partners like J&J eCommerce Fulfillment and KAYO

Top Skills

Customer Support

Customer Support » Phone Support

Customer Support » Phone Support » English Speaking

Other Skills

Customer Support » Email Support

Customer Support » Technical Support

Office and Administration » Translation

Office and Administration » Email Management

E-Commerce » Shopify

Customer Support » Ecommerce

Office and Administration » Microsoft Excel

Office and Administration » Data Entry

Office and Administration » Personal Assistant

Basic Information

Age
32
Gender
Male
Website
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Address
Quezon City, Metro Manila
Tests Taken
IQ
Score:  125
DISC
Dominance: 47%
Influence: 5%
Steadiness: 14%
Compliance: 33%
English
C1(Advanced)
Government ID
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