Ecommerce & Customer Support VA / Loan Verification Specialist

Overview

Looking for full-time work (8 hours/day)

at $4.90/hour ($944.00/month)

Post-graduate degree (Masters, Doctorate, etc.)

Last Active

July 2nd, 2026 (5 days ago)

Member Since

December 3rd, 2020

Profile Description

Ma. Kathrina May | Ecommerce Virtual Assistant | Customer Service Specialist (Chat & Email) | Loan Verification | Data Entry Specialist

I bring over 13 years of experience in the customer service industry, with a strong background in chat, email, and phone support. Throughout my career, I have assisted clients with webinar and course registrations, processed merchandise orders, and provided reliable support across various platforms for a Fraud Organization in the US.

My experience also includes working as a Loan Verification Specialist in the US, where I conducted customer interviews, verified documentation, and ensured accurate information for application approvals.

In this role, I specialized in managing customer inquiries through Email support,

Order tracking and status updates

Managing refunds, returns, and follow-ups.

Order Fulfillment. Cancellations.

Experience with Dropshipping and Data Entry.

Resolving customer inquiries with professionalism and empathy

I am dedicated to delivering exceptional service, ensuring every customer interaction is handled with accuracy, efficiency, and care.

Let's connect!