Versatile operations professional skilled in customer support, virtual assistanc

I have years of experience working with Zendesk, managing ticketing systems, streamlining customer support processes, and providing efficient solutions. I am skilled in using Zendesk's tools for tracking, prioritizing, and resolving customer queries, ensuring high client satisfaction.

I bring years of experience in offering customer support through phone, email, and chat channels.

I have several years of experience providing phone support in English, handling a wide range of customer inquiries with professionalism and clarity. My strong communication skills allow me to resolve issues efficiently, ensuring a positive customer experience while maintaining a high standard of service.

I am well-versed in Amazon Seller Central, with experience in managing brand presence, monitoring account health, and overseeing inventory. I know how to use Amazon Seller Central effectively to ensure optimal performance and smooth operation of e-commerce activities.

I have hands-on experience with Microsoft Excel, including creating and managing spreadsheets, using formulas and functions, formatting data, and building basic charts and tables. I can efficiently organize and analyze data to support reporting and decision-making.

I am proficient in data entry, with extensive experience using MS Excel. I am skilled in essential Excel functions such as data sorting, filtering, VLOOKUP, pivot tables, and other formulas to ensure accurate and efficient data management.

I have several years of experience working with Google Workspace and am proficient in using its tools for various professional tasks. My expertise includes managing documents, collaborating in real-time, and organizing workflows. I am confident in leveraging Google Workspace to support efficient operations.

I have a foundational understanding of copywriting, demonstrated through the creation of my own website where I developed sample copy and articles as practice. While I do not have professional experience, I am familiar with crafting engaging and persuasive content for various purposes.

I have hands-on experience with Shopify, including managing store operations, optimizing product listings, and analyzing performance metrics. I excel in configuring store settings, handling inventory, and utilizing Shopify's tools to enhance the overall e-commerce experience.

I have solid experience using Adobe Photoshop for tasks such as photo editing, retouching, creating graphics, and designing visual content. I am proficient in utilizing layers, filters, and tools to enhance images and develop creative designs that meet project requirements.

I have foundational experience in video editing, using Adobe Premiere Pro and CapCut. I can create basic edits, trim footage, add transitions, and assemble content for social media or simple marketing projects.

I have foundational experience with Python, including writing scripts, handling data using libraries like Pandas, and performing basic data analysis. I can automate tasks and support data-driven projects effectively.

I have foundational experience with MySQL, including creating and managing databases, writing basic queries, and extracting data for analysis. I can support data organization and reporting tasks efficiently.

I have a solid understanding of Canva and its basic functionalities, with decent skills in creating visually appealing designs. I can effectively use Canva to produce graphics, presentations, and marketing materials, leveraging its tools to achieve professional-quality results.

I have practical experience creating interactive dashboards and reports using Power BI. I can connect and transform data, visualize key metrics, and generate insights to help businesses make informed decisions.