I am a Virtual Assistant with over 5 years of freelance experience in customer service, administrative support, appointment scheduling, lead management, and social media support.
Most of my experience comes from working with cleaning businesses, where I handled customer inquiries, bookings, scheduling, client follow-ups, and daily administrative tasks. This has strengthened my skills in communication, organization, problem-solving, and operations support.
While I have strong experience in this industry, I am open to opportunities across different fields where I can apply my skills to help businesses stay organized, improve customer experience, and operate more efficiently.
I am detail-oriented, a fast learner, and always willing to adapt to new tools and processes to support business growth.
What I do best:
- Customer support via phone,
- Appointment scheduling
- Dispatching teams and managing schedules
- CRM and customer database management
- Handling customer complaints and resolutions
- Data entry and record management
- Quote preparation and follow-up
- Lead management
- Administrative support
- Google Workspace and Microsoft Office proficiency
Skills & Tools:
- Canva (graphic design) & CapCut (basic video editing)
- Copywriting
- BookingKoala, Calendly, Trello
- Google Local Services & Google My Business
- Slack, Gmail, CallHippo, Vonage, GoTo Connect, Whatsapp, Docusign
- Microsoft office & Google Workspace
- Meta Business Suite
I am always eager to learn new skills and take on new responsibilities to better support your business and contribute to its success.
WhatsApp:
Let me help you save time, increase bookings, and grow your cleaning business.
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
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