Customer Service Representative | Travel Specialist | Loan Processor | Case Mana

I worked as a hotel and flight specialist for VIP customer where my responsibilities included handling various travel services such as booking flights, hotel reservation and travel packages, change and cancellation itinerary. It’s my responsibility to ensure that customers will have a memorable getaway. I also handle customer complaints, work hand in hand with the property to make sure that customer’s concern is addressed and negotiate if any compensation can be provided.

As a Case Manager in a law firm handling Social Security disability claims, I work closely with clients throughout the entire claims process, helping them navigate what can often feel like an overwhelming system. My role involves gathering and organizing medical records, following up with healthcare providers, and ensuring all necessary documentation is submitted accurately and on time to the Social Security Administration (SSA). I communicate regularly with clients to provide updates, answer questions, and guide them through each step of their case, from the initial application to appeals if needed. I also assist attorneys by preparing case summaries, reviewing claim details, tracking deadlines, and helping build strong cases that support each client’s disability claim. This role requires strong attention to detail, compassion, and the ability to manage multiple cases while maintaining clear communication and confidentiality. My goal is always to make the process smoother for clients and help them feel supported while pursuing the benefits they need.

Conducts Side-Barge Session with agents and help them improve their call handling by providing reinvented verbiages, discuss gems/opportunities and provide strategies to resolve customer concerns. Planned and led three training sessions to promote team’s professional development and goal reinforcement Organized company files and created a support system to decrease workload of Supervisors and increase productivity of Account Managers. Coordinate with Supervisors and Managers for any outliers and provide training and coaching sessions to remove agents from the outlier bucket Take over supervisor calls from agents; create strategies and resolve customer’s concerns to their satisfaction with positive survey returns.

I worked as a chat support for a food delivery service assisting customers via live chat in regard to their food deliveries. I handled multiple chats on a real time basis. I help customers check the status of the order, check the dispatch and delivery, assist customers if the order is incorrect or if there were missing item and merchants/vendors regarding customer concerns and seek amicable compensation aligned to the clients complaint.

With my diverse experience in various roles, I have developed a keen attention to details ensuring accuracy and efficient customer service.

I worked as a Virtual Financial Processing Customer Service for a US Loan company. I am responsible for preparing and organizing online loan application, account verification, evaluating credit histories and conducts employment verification. Assists Loan Officer and Underwriters with requests and tasks needed to complete and process applications.